Case Manager/Team Coordinator, Street Team - Boston Health Care for the Homeless Program

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

Hours:  Monday - Friday, 8:00 am-5:30 pm

Our doctors and nurses do heroic work caring for some of the most vulnerable people in our community. But the need is great and goes beyond applying a bandage or prescribing a medication. To that end, we are hiring a new non-clinical Team Coordinator to lead a small group of care coordinators and nurse care managers in the Behavior Health Community Partners (BH CP) care management program. This group is responsible for connecting highly vulnerable, mostly unsheltered homeless individuals with mental illness and/or substance use disorders with behavioral health, primary care, and social determinants of health supports with BHCHP’s Street Team and outpatient clinic at Massachusetts General Hospital (MGH).

Responsibilities:

In this hybrid role, as Street Team Case Manager you will:

• Be part of the Street Team, an integrated and multidisciplinary team that seeks out the individuals of our city who live in alleys and under bridges, offering both urgent and continuous medical, substance use disorder and behavioral health care.
• Deliver low-threshold, high-quality case management in various non-traditional locations. Some responsibilities include connecting patients with financial benefits, transportation, and housing resources. In addition, you will collaborate with clinical Street Team members to help patients achieve their health goals.

As BH-CP Team Coordinator you will:

• Oversee outreach, enrollment, and ongoing case management for our Street Team/MGH Clinic Behavioral Health Community Partners teams.
• Orient and train staff members to BH-CP processes, requirements, and practices.
• Provide ongoing support and supervision for the BH-CP team.
• Work closely with the Street Team to identify appropriate services to address social determinants of health and strategically care plan for behaviorally and medically complex patients.
• Support completion of patient Comprehensive Assessment and Care Plans in a timely way and in accordance with MassHealth requirements.
• Utilize data to track team performance on metrics such as hospital discharge follow up.
• Work with senior administration to support quality improvement projects around acute care utilization, quality metrics and disease indicators and support staff trainings.

Qualifications:

To succeed in this role, you’ll bring strong leadership skills and have the confidence to collaborate within a multidisciplinary team that is based in various locations across Boston. Supervisory experience is preferred as is caring for underserved populations and navigating both the homeless/housing services and the health care systems.

Compensation and Benefits:

Salary starting at $49,500.00 and will increase with years of experience.

BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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