Case Manager, Special Processes at KARL STORZ Endoscopy - America

KARL STORZ is currently seeking a highly organized and detail-oriented Special Processes Case Manager to ensure accurate and efficient management of customer master data. The successful candidate will have excellent communication skills, a strong analytical mindset, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Manage customer master data, ensuring accuracy and compliance with established standards
• Create, review, and approve new customer account requests and maintain existing accounts
• Collaborate with cross-functional teams to ensure data quality and integrity
• Identify and implement process improvements to enhance customer master data management
• Provide exceptional customer service and support to internal stakeholders

Requirements:

• 5+ years of combined experience in customer service and account management
• Bachelor's degree or equivalent work experience
• Proficient in computer applications and general office equipment
• Excellent communication and interpersonal skills

Preferred Qualifications:

• 2+ years of customer data experience, with experience working with master data and SAP MM applications
• Proficient in Microsoft Office applications, particularly Excel and Word
• Exceptional organizational and analytical skills, with strong attention to detail
• Ability to work well under deadlines and in a multi-tasking production environment

What We Offer:

• Opportunity to work in a dynamic and fast-paced environment
• Collaborative and supportive team culture
• Professional development and growth opportunities

If you are a motivated and detail-oriented individual with excellent communication skills, please submit your application.  We look forward to hearing from you!

Who we are:

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike. 

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff.  It's not just about the tools we create—it’s about the lives we change, together. 

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