The Case Manager is responsible for assisting the day to day operations of the case management department including the timely submission of intake assessments, reunification packets, service plans and other assessments required for the compiling of a comprehensive case file found with supporting documentation maintained in physical files. The Case Manager works closely with the Lead Case Manager, Program Directors, and the Clinical, Medical, Education, Youth Care Worker departments. The Case Manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call rotation for Significant Incident Reporting. The Case Manager will maintain a caseload up to 8 youth and will train and support new and existing case managers.

ESSENTIAL FUNCTIONS:

• Conduct initial intake interview with the UC to build rapport, gather potential sponsorship information, and establish age for the purpose of policy compliance
• Identify available options for UC within 48-72 hours of arrival and proceed with the required documentation for a safe reunification.
• Ensure assessments are conducted in a timely manner, assessments conducted by CM are: Initial Intake Assessment, Individual Service Plan, Case Review, and UAC assessments.
• Keep a daily and constant communication and conflict resolution between internal departments (clinical, medical, education, security, youth care) and external stakeholders (consulates, CFS, FFS, GDIT, FIRRP).
• Ensure UC signs the Legal Service Provider list, Notice to Juvenile Aliens in DHS or HHS Federal Facilities, and VisionQuest's intake forms.
• Interview and keep ongoing communication with sponsors in the US and families in Country of Origin and provide case updates.
• Request documentation to complete FRA to determine options available for youth and proceed with the required documentation to reunify youth with family in their home country or in the United States as deemed applicable.
• Build communication and meet with UAC on a weekly basis to provide updates and check on their wellbeing status.
• Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.
• Document all actions taken and contacts with youth, sponsor, family and stakeholders in the form of progress notes (efforts) as required by VisionQuest, State and Federal contracts.
• Carry out high priority situations such as emergency transfers to Staff Secure Shelters due to violent or aggressive behavior of UCs as well as Age Redetermination for adults
• Assist supervisors with additional tasks when the shelter needs increased due to influx seasons
• Coordinate with FIRRP and pro-bono attorneys for the timely provision of Know Your Rights"" presentations. Coordinate ongoing legal appointments and court hearings.
• Complete and submit reunification packets for initial review to Lead Case Manager or Designee (if applicable).
• Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated GDIT Case Coordinator and FFS
• Facilitate attorney to client contact as requested by youth.
• Attend case staffing with funding source representative on a weekly basis
• Maintain physical and web-based client files.
• Ensure that Significant Incident Reports (SIRs) are submitted within 4 hours upon notification of the incident and that additional reports are submitted to state licensing and VisionQuest's internal reporting mechanism as required.
• Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as per contractual requirements as needed. May also include transporting youth within the United States if reunified.
• Attend all organizational required training.
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
• Attend training that will enhance professional growth in the area of case manager and documentation or other topics as deemed appropriate by the program director.
• Travel as needed for training, conferences or to transport youth to destinations located within the U.S.
• Maintain a safe, clean and hazard-free work area.
• Ensure the proper supervision of youth at all times.
• Able to react to change productively and handle other essential tasks as assigned.

SKILLS & ABILITIES:

• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Ability to work independently and as a member of a team.
• Knowledge of computer skills

QUALIFICATIONS:

• Minimum of Bachelor"s Degree in a Human Services or related field
• A minimum of four years of related work experience.
• Must have excellent skills in verbal and written communication, excellent organization and time management skills, and familiarity and competency with personal computer applications.
• Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel)
• Must possess a valid state driver's license and be eligible to drive to facilitate program services as required by contractual agreement.
• Must be at least 21 years of age at the time of hire.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• May lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, up to 50 pounds infrequently.
• Performs tasks that may involve standing or walking 50% of the day; sitting 50%of the day.
• May bend, stoop, reach and grasp as necessary.