Case Manager - Gaudenzia

We need hope-bringers and changemakers — because the work we all do matters. If you’re passionate about making an impact with your time and being someone’s light in the darkness, we want you on our team.

Come Join Us to Do Mission-Based, Meaningful Work

Who We Are

Gaudenzia is one of the largest nonprofit providers of treatment to people with substance use and co-occurring disorders in the nation. We operate in Pennsylvania, Delaware, Maryland, and Washington, D.C.  

Our caring, compassionate team is on a mission to save thousands of lives each year and bring hope to people devastated by substance use disorder. Together, we help individuals, families, and communities heal and thrive in the face of one of the most devastating public health crises of our time.

As our organization grows and evolves to meet the needs of our clients and communities, we’re seeking passionate, empathic individuals to help us make an impact. With your help, we can turn the tide on substance use disorder.    

Who we’re looking for:

This individual is responsible for providing case management services, discharge planning, and care coordination for clients in the program. This person may handle an independent caseload and assist other personnel by ensuring proper referral of clients to all appropriate services and resources available and necessary to them. These services and resources may include medical care, benefits, education and employment, housing, recovery and prevention services, and aftercare supports.

Duties may include, but not be limited to providing intake services to clients; preparing reports, treatment plans, discharge/ continuing care plans, and keeping necessary records within client database and electronic health record; coordinating the activities of one or more groups of clients; and generating referrals and aftercare plans.

Work is performed in accordance with established regulations, and policies and procedures; however, this individual is expected to exercise considerable initiative and independent judgment in achieving objectives.

Your responsibilities in this role may include:

1. Treat all clients and staff with dignity and respect.
2. Attend all team / staff meetings as required by Supervisor
3. Role model pro-social behavior.
4. May be responsible for conducting and documenting intake interviews, as needed.
5. Be responsible for a caseload of clients, as identified by program requirements and in accordance with state regulations.
6. Complete progress notes for all client-related activities within 24 hours of service delivery.
7. Coordinate with agency and community resources to ensure thorough treatment and discharge plans.
8. Establish and maintain positive relationships with service providers and referral sources.
9. Assist clients with connecting to resources needed to reach personal goals during the course of their treatment and in advance of discharge.
10. Arrange access public assistance, social security, food stamps and medical assistance appointments to ensure timely and continued receipt of benefits.
11. Arrange medical appointments, psychiatric evaluations, and medication, when appropriate.
12. Refer clients to appropriate vocational and educational programming.
13. Assist clients in developing a thorough discharge plan addressing their most significant needs.
14. Maintain contact with clients after discharge to ensure coordination with other case management/social services/ substance use disorder treatment or services.
15. Ensure compliance with all federal, state, local and funding source guidelines.
16. Maintain valid driver’s license.
17. Other duties as assigned by Supervisor.

Benefits & Perks:

Gaudenzia is a diverse, inclusive workplace where purpose-driven people thrive. We think our team members are real heroes, and we believe those who devote their lives to making the world a better place deserve competitive salaries, generous health benefits, and unbeatable work-life balance in return.

Benefits & Perks at Gaudenzia include:

• Medical Insurance
• Dental Insurance (At No Cost)
• Short-Term Disability Insurance (At No Cost)
• Life Insurance (At No Cost)
• Accidental Death & Dismemberment Insurance (At No Cost)
• Vision Insurance
• Various Supplemental Benefits (Aflac, Legal, Identity Theft & FSA)
• You generate two banks of time off: Personal and Vacation
  • Paid Time Off (PTO) Accruals at 80 hours minimally during your 1^st year of employment
  • Vacation Accruals at 80 hours minimally during your 1^st year of employment
• 10 Paid Holidays Per Calendar Year
• Paid Bereavement Leave
• Education Assistance Benefit (Tuition Reimbursement)
• Full reimbursement for the cost of professional license/certification renewals
• 403(b) Retirement Plan with an Employer Match Up to 5%
• Employee Assistance Program

Gaudenzia is an equal opportunity employer. We do not practice or permit discrimination based on race, gender, gender identity, gender expression, sexual orientation, age, national origin, religion, creed, disability, or veteran’s status.

Qualifications for this role:

Education/ Training: Case Managers must have, at minimum, a bachelor’s degree in a generally recognized clinical discipline.

Experience:

Case Manager I:

Two years’ experience providing case management and/ or drug and alcohol counseling and be licensed by the Department of State or be a Certified Allied Addiction Practitioner or Certified Associate Addiction Counselor, Certified Alcohol and Drug Counselor, or Certified Advanced Alcohol and Drug Counselor at the time of hire or being working toward licensure or certification with a completion date of no more than three years from the date of hire. The “working toward” certification must be evidenced by a log maintained in the employee file that includes hours worked/hours of supervision/ required training needed to qualify for full licensure or certification as per the PA Department of State or PCB. Said log will be monitored for compliance and evidence of active pursuit of credentialing will be monitored. 

Case Manager II:

Three years’ experience providing case management and/ or drug and alcohol counseling and be licensed by the Department of State or be a Certified Allied Addiction Practitioner or Certified Associate Addiction Counselor, Certified Alcohol and Drug Counselor, or Certified Advanced Alcohol and Drug Counselor at the time of hire or being working toward licensure or certification with a completion date of no more than three years from the date of hire. The “working toward” certification must be evidenced by a log maintained in the employee file that includes hours worked/hours of supervision/ required training needed to qualify for full licensure or certification as per the PA Department of State or PCB. Said log will be monitored for compliance and evidence of active pursuit of credentialing will be monitored. 

Case Manager III:

Three years’ experience providing case management and/ or drug and alcohol counseling including at least one year supervisory or administrative experience and be licensed by the Department of State or be a Certified Allied Addiction Practitioner or Certified Associate Addiction Counselor, Certified Alcohol and Drug Counselor, or Certified Advanced Alcohol and Drug Counselor at the time of hire or being working toward licensure or certification with a completion date of no more than three years from the date of hire. The “working toward” certification must be evidenced by a log maintained in the employee file that includes hours worked/hours of supervision/ required training needed to qualify for full licensure or certification as per the PA Department of State or PCB. Said log will be monitored for compliance and evidence of active pursuit of credentialing will be monitored.

Commensurate with education, training, and/ or experience, individuals hired for Case Manager I position should demonstrate thorough knowledge and ability; individuals hired for Case Manager II position should demonstrate significant knowledge and ability; and individuals hired for Case Manager III position should demonstrate advanced knowledge and ability of the following:

• Significant to advanced knowledge of the basic principles, philosophies, practices, and procedures of Gaudenzia’s treatment programs.
• Significant to advanced knowledge of the biopsychosocial characteristics and maladaptive behaviors of substance use disorders and/or mental illness.
• Significant to advanced knowledge of individual and group behavior and the effective ways of working with people to produce ongoing recovery.
• Specialized training experience in specific population, i.e. homeless, HIV positive, etc.
• Ability to work effectively with diverse populations of people and aid them in adjusting to their specific challenges.
• Ability to identify the needs of clients and to gain their confidence and cooperation in assisting them to obtain their identified goals.
• Ability to establish and maintain effective working relationships with clients, other members of staff, outside agencies, institutions and the general public.
• Ability to initiate and maintain contacts with social service agencies, vocational programs, educational programs, etc.
• Ability to successfully work with others from various cultures and backgrounds.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize a caseload and an extensive informational system.
• Skilled at using computers, including familiarity and faculty with Microsoft Office programs like Word and Excel.
• Must be able to have clarity of vision at 20 inches or less.
• Must be able to ascend/ descend stairs.
• Must be able to push/ pull.
• Must be able to stand/ sit for extended period with reasonable breaks.
• Must be able to reach overhead and bend/ stoop.

What Matters to Us? Our Mission & Our Operating Principles

Our Mission 
Gaudenzia aspires to connect individuals and families to addiction and mental health treatment so they can attain long-term recovery and achieve a fulfilling life embraced by a broad community of mutual support. 

Our Operating Principles:

We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day.

1. We hold client care as our top priority.
2. We assume good intentions.
3. We are present, we connect, and we communicate with transparency, dignity, and respect.
4. We make data-driven decisions with courage, challenge the status quo, and find innovative ways to grow Gaudenzia and each other.
5. We support each other publicly and privately in all circumstances.
6. We provide and accept constructive, honest, respectful, and timely feedback with an open mind and without personalization.
7. We operate with integrity, focus on outcomes, and have a bias for action.
8. We follow through on agreements and honor commitments prioritized with a sense of urgency — someone’s life may depend on it.

Gaudenzia is proud to be an employer of choice — and a treatment provider of choice — in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome. Come work with us!