Case Manager, Older Adults - PROJECT HOPE - Catholic Charities of Buffalo

Catholic Charities is seeking a full-time Case Manager, Older Adults for our community services department.

Catholic Charities is a non-profit organization that offers an array of programs that strive to empower individuals, children and families. Catholic Charities of Buffalo, NY, is the most comprehensive human service provider serving the eight counties of Western New York with dozens of programs at 40+ professionally staffed locations. Our programs include comprehensive counseling services for all ages, basic emergency assistance including operating 8 food pantries, mental health services, chemical dependency treatment, educational and job readiness services, services to older adults, marriage counseling, immigration and refugee assistance and a variety of programs that address prevention and treatment of a number of family issues.

• 35-hour work week
• Generous Paid Time Off and Holidays
• Comprehensive health, dental & vision offerings
• Employer Paid Life Insurance with option to buy-up
• Flexible Spending Account option
• Health Savings Account when elect a high deductible health plan
• Free Employee Assistance Program (EAP)
• 403B Retirement Plan - (may join after first pay period) with employer contribution after six months

JOB SUMMARY: Utilizes internal and external resources to assist older adults with mental and behavioral health diagnoses to function at an optimum level of independence through comprehensive assessment, care planning, linkage with essential services and monitoring of service delivery outcomes. The case manager will be a resource regarding services including but not limited to emergency financial relief, housing and eligibility/securing entitlements, health and wellness, and caregiver supports.

ESSENTIAL FUNCTIONS:

Core Catholic Charities Responsibilities:

• Exemplify Catholic Charities' mission, vision, guiding principles and policies and procedures
• Promote adherence to high ethical standards, consistent with the Catholic Charities' Corporate Compliance Program, Code of Ethics, legal mandates & labor laws, NYS Justice Center, NYS, OMH, managing contractual regulations and other accreditation standards (e.g. COA, BBB).
• Promote and reinforce client-centered, strengths-based, solution-focused trauma-informed care in the context of systems.
• Cultivate a culture of sensitivity and respect for diversity.
• Adhere to all applicable federal and state laws and regulations including, but not limited to those governing confidentiality, privacy, program, billing and documentation standards.
• Infuses agency values in therapeutic care, offering quality, client-centered, strengths-based, solution-focused behavioral health and substance abuse services, as well as with collateral contacts.
• Perform all duties in accordance with CCB's corporate compliance and ethics program.
• Participates in required staff meetings and designated training.
• Other duties as assigned.

CORE JOB Responsibilities

• Maintains active caseloadof assigned clients and ensures all services are in compliance with contract requirements, and accreditation standards.

• Meet client in-home, community, or office, based on client preference and safety.
• Acts as an advocate for clients.

• Intake & Assessment: Conduct comprehensive assessments including reviewing referral information, identifying and engaging key participants, identifying individual strengths and needs and the external factors impacting the client.
• Care Planning & Service linkage: Utilize person-centered practices to assist the client with the development of an Individualized Services Plan (ISP) addressing:
  • Activities, services, supports, and providers that will help in recovery, wellness and satisfaction based upon the individual's interests, preferences, and strengths.
  • Skills needed to achieve personal relationships, community inclusion, dignity, and respect.
• Schedule and facilitate service plan reviews, including evaluation of advancements and barriers to treatment progress; revise the plan as appropriate.
• Maintain clear and concise documentation of interventions that demonstrate compliance with the principles of interdisciplinary team as well as funder requirements and accreditation standards.
• Provide community education including but not limited to Powerful Tools for Caregivers and other evidence-based curricula, to enhance public knowledge, caregiver support, outreach and public relations.

MINIMUM REQUIREMENTS:

EDUCATION: Associate's degree in social work, mental health counseling, gerontology or another approved related field preferred. Bachelor's degree preferred.

EXPERIENCE: Two (2) years direct experience linking adults age 60+ to a broad range of essential, community-based services.

KNOWLEDGE, SKILLS, and ABILITIES:

• Pleasant, welcoming, and professional demeanor required.
• Demonstrated compassionate behavior toward older adults in need, particularly those with behavioral health diagnoses.
• Exceptional interpersonal and communication (oral and written) skills required.
• Basic understanding of psychiatric and substance use disorders in older adults.
• In-depth familiarity with community health, behavioral health and social services systems, organizations and resources. Ability to increase skills related to interventions necessary to provide effective service.
• Demonstrated ability to engage and maintain effective relationships with a multidisciplinary team.
• Demonstrated agility, initiative, ability to work independently and efficiently (effective organizational and time management skills) and produce
• Fluent in various computer applications (e.g. Word, Excel), electronic database systems and electronic health records; 10e11 eCR a plus.

Special Requirements:

• Willingness and ability (reliable transportation) to provide services in the community throughout the City of Buffalo and Erie County suburbs.
• Requires travel - must possess valid NYS driver license and agency-required level of auto insurance coverage and be able to travel as needed within the eight county WNY region.

Apply today at: ccwny.applicantpro.com/jobs

Catholic Charities is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of the business.