Case Manager, Older Adults - PROJECT HOPE - Catholic Charities of Buffalo

We are hiring a FULL-TIME (35 hours/week) CASE MANAGER for our Project HOPE program with Catholic Charities for our Rich Street Location clients in the Buffalo Area.Catholic Charities of Buffalo Offers:12+ paid holidays for full-time25 PTO days a year for full-timeFlexible schedules Comprehensive health, dental & vision coverage Flexible spending accounts No cost Employee Assistance Program (EAP) 403B Retirement plan with employer contributions Training and development opportunities JOB SUMMARY: Utilizes internal and external resources to assist older adults with mental and behavioral health diagnoses to function at an optimum level of independence through comprehensive assessment, care planning, linkage with essential services and monitoring of service delivery outcomes. The care coordinator will be a resource regarding services including but not limited to emergency financial relief, housing and eligibility/securing entitlements, health and wellness, and caregiver supports.ESSENTIAL FUNCTIONS:Core Catholic Charities Responsibilities:Exemplify Catholic Charities' mission, vision, guiding principles and policies and proceduresPromote adherence to high ethical standards, consistent with the Catholic Charities' Corporate Compliance Program, Code of Ethics, legal mandates & labor laws, NYS Justice Center, NYS, OMH, managing contractual regulations and other accreditation standards (e.g. COA, BBB)Promote and reinforce client-centered, strengths-based, solution-focused trauma-informed care in the context of systemsCultivate a culture of sensitivity and respect for diversityAdhere to all applicable federal and state laws and regulations including, but not limited to those governing confidentiality, privacy, program, billing and documentation standardsInfuses agency values in therapeutic care, offering quality, client-centered, strengths-based, solution-focused behavioral health and substance abuse services, as well as with collateral contactsPerform all duties in accordance with CCB's corporate compliance and ethics programParticipates in required staff meetings and designated trainingCore Job Responsibilities:Maintains active caseload of assigned clients and ensures all services are in compliance with contract requirements, and accreditation standardsMeet client in-home, community, or office, based on client preference and safetyActs as an advocate for clientsIntake & Assessment: Conduct comprehensive assessments including reviewing referral information, identifying and engaging key participants, identifying individual strengths and needs and the external factors impacting the clientCare Planning & Service linkage: Utilize person-centered practices to assist the client with the development of an Individualized Services Plan (ISP) addressing:Activities, services, supports, and providers that will help in recovery, wellness and satisfaction based upon the individual's interests, preferences, and strengthsSkills needed to achieve personal relationships, community inclusion, dignity, and respectSchedule and facilitate service plan reviews, including evaluation of advancements and barriers to treatment progress; revise the plan as appropriateMaintain clear and concise documentation of interventions that demonstrate compliance with the principles of interdisciplinary team as well as funder requirements and accreditation standardsProvide community education including but not limited to Powerful Tools for Caregivers and other evidence based curricula, to enhance public knowledge, caregiver support, outreach and public relationsEDUCATION: Associates degree in social work, mental health counseling, gerontology or other approved related field preferred. Bachelor's degree preferred.EXPERIENCE: Two (2) years direct experience linking adults age 60+ to a broad range of essential, community based services.KNOWLEDGE, SKILLS, and ABILITIES:Pleasant, welcoming, and professional demeanor requiredDemonstrated compassionate behavior toward older adults in need, particularly those with behavioral health diagnosesExceptional interpersonal and communication (oral and written) skills requiredBasic understanding of psychiatric and substance use disorders in older adultsIn-depth familiarity with community health, behavioral health and social services systems, organizations and resources. Ability to increase skills related to interventions necessary to provide effective serviceDemonstrated ability to engage and maintain effective relationships with a multidisciplinary teamDemonstrated agility, initiative, ability to work independently and efficiently (effective organizational and time management skills) and produce resultsFluent in various computer applications (e.g. Word, Excel), electronic database systems and electronic health records; 10e11 eCR a plusSpecial Requirements:Must be prepared to work a flexible schedule in order to allow for agency-related activities/events that take place outside of typical business hoursWillingness and ability (reliable transportation) to provide services in the community throughout the City of Buffalo and Erie County suburbsRequires travel - must possess valid NYS driver license and agency-required level of auto insurance coverage and be able to travel as needed within the eight county WNY regionApply today at: ccwny.applicantpro.com/jobsCatholic Charities offers an array of programs that strive to empower individuals, children and families. Catholic Charities of Buffalo, NY, is the most comprehensive human service provider serving the eight counties of Western New York with dozens of programs at 40+ professionally staffed locations.Catholic Charities serves more than 150,000 Western New Yorkers each year without regard to age, race, gender or religious affiliation. Catholic Charities programs include comprehensive counseling services for all ages, basic emergency assistance including operating 8 food pantries, mental health services, chemical dependency treatment, educational and job readiness services, services to older adults, marriage counseling, immigration and refugee assistance and a variety of programs that address prevention and treatment of a number of family issues.