Case Manager - Downtown Streets Team

Downtown Streets Team (DST) is a nonprofit organization committed to fighting homelessness through the power of work and dignity of community. DST increases social capital and economic mobility by helping our unhoused neighbors chart a way out of homelessness through community building, volunteering opportunities, employment and human-centered case management. Since 2005, DST has expanded across 16 cities in Northern and Central California, serving over 1,500 people annually. 

SUMMARY:

We’re looking for a full-time Case Manager to work directly with program Alumni who have obtained stable housing, in addition to current Team Members (our unhoused clients) to navigate social services and reduce barriers to self-sufficiency. This may include helping Team Members access shelter, employment, housing, medical, legal, financial services, and other goals. As the primary Case Manager supporting Alumni, you will be responsible for hosting monthly meetings, regular workshops and events to provide on-going support to graduates. You’ll need strong organizational, problem-solving, analytical, programmatic, and people skills while managing priorities and workflow.

WHAT YOU'LL DO:
Help Our Team Members Achieve Self-Sufficiency

• Provide compassionate support and assistance to each Team Member to achieve their goals on housing, jobs, transportation, health, and legal issues 
• Work with Team Members to develop job search collateral, run employment readiness workshops, and employment-focused volunteer pairing events
• Develop housing and employment leads with local landlords, property managers and employers
• Utilize any available subsidies and affordable housing units to place Team Members into housing
• Maintain regular appointments and office hours with Team Members and staff
• Coordinate with Lead Case Manager to plan and schedule home visits for housed Alumni to check-in on well being and case management needs 
• Develop and implement individualized aftercare plans tailored to each alumni’s needs, focusing on stability, growth, and self-sufficiency 
• Present new services and opportunities to the entire Team at designated Case Management sections in weekly Team Success Meetings
• Coordinate with office administrator and other case managers to plan celebrations for Team Members completing program during success meeting 
• Facilitate engaging monthly meetings for alumni, creating a supportive environment that fosters a sense of community, share successes, and encourages peer support
• Track data specific to Alumni program and work with program manager to prepare monthly reports to funders 
• Support Team Members in court, at housing related appointments, social service agencies, etc. This may include providing them with transportation
• Establish productive relationships with each and every Team Member with no bias or prejudice towards race, religion, age, sex, disability, or sexual preference

• Work with the Program Manager to promote successful participation in the work experience program
• Actively document client meetings and update all relevant program data in applicable databases 
• Uphold organizational values, work ethically and with integrity, and follow company policies as laid out in the employee handbook
• Represent DST in the community, and work with all partner organizations to achieve client goals
• Distribute outreach supplies to individuals in encampments, RVs, and on the streets, and promote participation in the work experience program
• Actively learn about current resources and services outside of DST that may aid Team Members in their goals
• Perform other duties as assigned by manager and assist with special projects as required

• Ability to perform job duties with minimal supervision
• Excellent communication skills, with fluency in written and spoken English
• Basic mathematical calculations
• Problem solving and observation skills
• Self-starter with strong organizational skills with the proven ability to multi-task, prioritize duties, and manage time
• Works well with others and behaves professionally and ethically
• Solution-oriented
• Ability to work in a changing environment
• High school diploma/GED
• Reliable vehicle with current insurance, and the ability to travel regularly throughout the local area
• Physical requirements: sitting, standing, or walking for long periods of time and pushing, pulling and/or lifting up to 25 lbs.

WHAT WE CAN OFFER YOU:

• A chance to positively impact your community on one of the biggest domestic challenges of the day
• Competitive nonprofit compensation
• Options for fully paid medical, dental, vision and life insurance coverage for employees, with FSA and HSA health plans available
• Option to enroll in 401k after 90 days, and up to 6% company match, after one year of employment
• 15 days off PTO, increasing with tenure
• Over 10 paid holidays annually
• Paid company closure for five days during the summer
• Paid company closure for five days between Christmas and New Year
• Day off on your birthday
• One month paid sabbatical after five years, not charging PTO
• Internal growth opportunities
• Access to professional development resources and reimbursement
• Employee Assistance Program (EAP)  

COMMITMENT TO DIVERSITY  
We thrive as an organization when unique identities, experiences & perspectives are represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.        
 
WE HOPE YOU WILL CONSIDER JOING US TO MAKE A POSITIVE IMPACT IN OUR COMMUNITY.