Case Manager (Manhattanville/Resource Center) - Goddard Riverside
New York, NY 10030
About the Job
Roles, Responsibilities, and Essential Duties:
Case Management
Conduct benefit screenings for low-income individuals and families
Assist clients apply for benefits from local, state and federal agencies
Interview clients to assess social service needs and make referrals, accordingly, including referrals to in-house, legal clinic, financial counseling, educational/workforce development and other resources as needed
Serve as an advocate for and liaison between clients and community organizations and/or government agencies
Work with clients who are seeking new housing opportunities, helping them fill out housing applications and referring them to the appropriate agencies and organizations
Help keep clients in their homes through assistance programs as well as eviction prevention measures
Maintain detailed case notes
Track and provide outcomes for services rendered
Assist with collecting and inputting all necessary data and provide all required information for weekly/monthly/quarterly/annual reports.
Outreach Services
In collaboration with the Program Coordinator, work on outreach efforts to successfully engage tenants.
Support the coordination of on and off-site activities, visits, and workshops for residents including scheduling, securing space, transportation, food, etc.
Support the organizing of events and capacity-building activities to encourage community building within the MNVL complex.
Support community-based initiatives and represent the MNVL Resource Center at tabling events, Community Board meetings, events hosted by our elected officials and local CBO’s activities.
Help when needed on special projects.
Resource Center Team member
Attend staff meetings, community meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement
Work as a member of an active team and respond with flexibility to a fluid and evolving program environment
Assist in maintaining program office space and assist clients who visit the office.
In collaboration with Resource Center Team work on marketing efforts to successfully engage tenants.
Qualifications/Educational Requirements
High school diploma required
Bilingual English/Spanish preferred
Skills, Knowledge and Abilities
Experience working with low-income populations
Knowledge of government benefits
Ability to multi-task & work in a fast-paced environment
Strong communication skills
Team player
Computer Skills: To perform this job successfully, an individual should have/be:
Proficient in Microsoft Office programs, especially Outlook, Word, and Excel
Able to use or learn electronic databases such as Single Stop
Physical Requirements
Occasional lifting of up to 30lbs
Frequent walking and standing
Work Environment
On site work.
Work site is located in West Harlem on MNVL NYCHA development.
Seasonal outdoor outreach events
We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.
Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.