Case Manager, LAMBDA Drop-In Center - Horizon Services, Inc.

• • Provide case management services to clients at the drop-in center. 
• Schedule and arrange client medical, psychiatric, and or continuing care appointments. 
• Maintain appropriate notation and documentation in client file and EHR. 
• Maintain accurate documentation in accordance with case management billing practices. 
• Provide timely crisis intervention when needed. 
• Meet with all clients while at Drop-in center to determine case management and referral needs.  
• Participate in all required consultation with Alameda County and Behavioral Health providers regarding client care and case management experience and opportunities.  
• Maintain positive working relationships with community providers and managed care organizations.  
• Assist with case management training at staff meetings. 
• Provide clients with educational materials and orientation of continuing care options, mental health services, residential treatment, educational support, housing support and employment support. 
• Demonstrate good decision making on a daily basis. 
• Utilize email and other forms of technology to communicate with peers, supervisors, and community members. 
• Attend all scheduled team meetings and trainings.  
• Assist with data entry in to EHR system as needed.  
• Drive program vehicle when necessary. 
• Perform any other duties as assigned by Program Manager. 

• Adherence to policy.  
• Teamwork 
• Attendance 
• Positive attitude 
• Creativity 
• The ability to work effectively with little supervision 
• The ability to communicate, cooperate and work with coworkers, supervisor, clients, public and other agencies 
• Accuracy of work finished in a specific amount of time (includes time sheets, reports, etc.) 
• Demonstrated knowledge of program concepts 
• Quality of work accomplished (style, telephone skills, accuracy of reports, etc.) 
• Knowledge of alcohol and drug addiction
• Excellent oral and written communication skills
• Excellent computer skills, knowledge of data capture and data input into Electronic Health Records.
• Ability to communicate using email and other electronic systems. 
• Familiarity with Substance Use and Mental Health programs, hospitals, and other continuing care options
• Experience working with customers or clients that feel overwhelmed or in a crisis (crisis intervention).
• Experience working with clients who have substance use disorders.
• Extensive experience with case management of underserved populations in a public setting.
• Experience working with diverse populations and cultures.
• Experience working with customers or clients with co-occurring disorders and disabilities.
• Familiar with customer service principles.
• Experience with resolution of conflict in stressful situations.

• Associate or Bachelor’s Degree in Social Work, Psychology or related field, preferred. 
• Experience providing case management services in a mental health or substance use disorder program in the non-profit sector.  
• Experience serving youth and the LGBTQIA population. 

• 100% of medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage. 
• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.

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