Case Manager-Intensive (1842) at Lutheran Services Florida

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Case Manager for our Home Study & Post Relief Services program (HS/PRS) who would like to make an impact in the lives of others.

This role requires the candidate to be bilingual, preferably Spanish.

Purpose & Impact:

The HS/PRS Case Manager is responsible for provision of case management and supportive services to unaccompanied immigrant children released from federal custody.

Essential Functions: 

• Conduct home visits and phone contacts with the dual purpose of assessing safety and appropriateness of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors. 
• Ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities. 
• Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis situation. 
• Submit detailed and thorough documentation in compliance with LIRS policies and procedures.  
• Utilize social work best practices for thorough assessments of child’s progress and services provided.  
• Maintain regular and timely communication with supervisor around any issues concerning the child’s safety, stability, or well-being in the placement.   
• Participate in ongoing supervision   
• Other duties as assigned 

Other Functions: 

• Attend all organizational required trainings. 
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to. 
• Attend training that will enhance professional growth in the area of case manager and documentation, or other topics as deemed appropriate by the program manager. 
• Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S. 
• Maintain a safe, clean and hazard-free work area. 
• Assists Program Manager with Internal Audits and other projects     

Physical Requirements: 

• Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years.  
• Able to travel to other counties specified in the contract up to 70% of the time.  
• Able to sit and stand for long periods of time utilizes telephone, computer, and typewriter.  
• Able to work in a fast-paced environment. 

Education: 

• Bachelor’s degree in behavioral sciences, human services, or social services field 

-or-  

• A minimum of 3 years’ progressive employment experience in the aforementioned fields in addition to a high school diploma. (years of advanced education in aforementioned fields can be substituted for years of employment experience) 

Experience: 

• Child welfare and/or case management experience is strongly encouraged 
• 3-year experience preferred working with refugee or immigrant children 
• Cross-cultural or international experience preferred 

Skills: 

• Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel) 
• Must possess a valid state driver’s license and be eligible to drive to facilitate program services as required by contractual agreement. 
• Required to work a flexible schedule to facilitate program services. 
• Knowledge of community resources and ability to connect families to community services 
• Excellent clinical and crisis intervention skills. 
• Excellent verbal and written communication skills 
• Critical assessment and analysis skills 
• Bilingual English/Spanish required 

Other: 

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs. 

Principal Accountabilities: 

• Reports to Program Manager. 
• Able to work independently and with minimal supervision.  
• Team player with co-workers. 
• Meeting monthly goal.  
• Accurate, complete, and timely submission of paperwork. 
• Adherence to LSF personnel policies and procedures. 

Amazing benefits package including: 

• Medical, Dental and Vision
• Teladoc (24/7 online access to doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.