Case Manager (Clinical Stabilization Services) - The Dimock Center

You are a caring, hard-working individual who thrives in a team environment and is committed to excellence.

The Dimock Center is a federally qualified community health center that heals and uplifts individuals, families and communities. Our vision is to redefine the model of a healthy community by creating equitable access to comprehensive health care and education. We promote a culture of respect, excellence, equal opportunity, and commitment to our employees and the communities we serve.

Our Behavioral Health Services programs provide residential and outpatient treatment for those struggling with mental illness, developmental disabilities, or substance use disorders. For many individuals, our programs literally save lives.

Case Manager- Clinical Stabilization Services

The Case Manager is an essential part of a multidisciplinary team of medical professionals, clinicians, counselors and Recovery Specialists who provide support, guidance and community referrals to individuals with substance use and co-occurring disorders, including implementing and providing aftercare case management planning services. The Case Manager is responsible for routinely meeting with, and following up with patients in Clinical Stabilization Services; leading groups and collaborating with all members of patients’ care team.

Essential Functions:

• Under the guidance of the Clinical Director, engage patients in information gathering and decision making to inform the development of a treatment plan, the setting of treatment goals, determination of service needs, and aftercare planning.
• Coordinate services with external treatment providers, outpatient counselors / therapists, medication-assisted treatment providers, and other partners such as: primary care providers, DCF, legal, and assist patients to coordinate and attend appointments as needed during their stay.
• Develop aftercare plans that are in line with patient needs, interests, and eligibility. Make referrals, facilitate interviews, secure placement, and coordinate transition to aftercare services.
• Provide crisis intervention, escalating to the appropriate party when assistance is needed (Clinical Director, nurse management, counselor, etc).
• Work collaboratively with the multidisciplinary team to identify changes in patient status, progress made, and development of new needs, and needed changes to the treatment plan.
• Document all services provided and patient response to those services in the patient chart in accordance with agency and DPH/BSAS guidelines for format, and timeliness; file patient charts with all pertinent documentation at the end of each business day.
• Conduct and document post-discharge follow-up for clients within 30 days of discharge.

• Perform all job functions in cooperation with the Director, members of the case management team, Recovery Specialists and other service providers involved in patients’ treatment.
• Develop supervision plan with Clinical Director and meet on a regular basis to discuss clinical, organizational, and agency issues and review performance.
• Adhere to all organizational, federal and state regulations/guidelines.
• Other duties as assigned.
• Develop and maintain respectful, effective and professional working relationships with other Dimock staff.
• Consistently demonstrate respect for patients and commitment to their overall growth.
• Demonstrate working knowledge of Dimock’s continuum of care and facilitates appropriate referrals/contacts within the larger system.
• Demonstrate knowledge of and adherence to Dimock’s Policies and Procedures.
• Demonstrate knowledge of and adherence to initiatives in Corporate Compliance and HIPAA.

Competencies

• Adheres to the center/departmental policies, procedures, and regulations.
• Can be depended upon to meet established standards and achieve desired results.
• Pays attention to details in performing job.
• Shows ability to prioritize responsibilities in order to achieve desired results in required time frame.
• Takes responsibility for delivery of services as part of team effort in unit/department.
• Takes initiative in making suggestions for improvement of services.
• Meets deadlines without causing undue disruption.
• Utilizes human resources, time, and supplies efficiently.
• Exhibits professional demeanor in tone of voice, appearance, and movement.
• Maintains a high standard of confidentiality regarding the patients, visitors, and co-workers.
• Demonstrates serious effort to improve job performance.

Work Environment
Clinical Setting

Physical Demands
Sedentary (requires lifting 10 lbs. carrying small objects)

Required Education and Experience

• H.S. Diploma or equivalent
• Minimum one (1) year experience working in a substance use disorder treatment setting

Preferred Experience

• At least two (2) years experience working in a substance use disorder treatment program and/or with dual-diagnosis individuals

Knowledge / Skills Required

• Excellent verbal and written communication skills
• Ability to communicate in a professional manner to patients, leadership, members of the treatment team and other professionals involved in patient care.
• Ability to develop collaborative relationships with all members of the treatment team and other professionals involved in patient care.
• Intermediate computer skills (Work, Excel, PowerPoint)
• Ability to be flexible and juggle multiple priorities

Other Duties
Note this job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO Statement

At The Dimock Center, we are deeply committed to fostering an environment of diversity, equity, inclusion and belonging. We value the diverse backgrounds, perspectives, and experiences of both our staff and the communities we serve. We believe that a team rich in diversity is essential to our mission of providing high-quality, accessible health and human services to all. We encourage candidates of all backgrounds to apply and are dedicated to creating a welcoming, supportive workplace where everyone can thrive and contribute to our collective impact.