Case Manager - Dwyer Workforce Development

Dwyer Workforce Development's (DWD) mission is to provide comprehensive support to individuals who lack opportunity and aspire to pursue a career in the healthcare industry, alleviate a severe healthcare workforce shortage, and improve the lives of seniors. We are a Baltimore, MD based NFP hiring in the Chester, PA area. Position Summary: Provide case management duties and coordination of comprehensive support and services to Dwyer Scholars. Position Responsibilities: • Develop a good working knowledge of agency mission, vision, and philosophy. • Engage with applicants and collect data to determine program eligibility based on DWD policies, application information provided and required documentation. • Maintain follow-up contact as required, with participants through telephone, mail, e-mail, in-person visits, and text messages. • Responsible for thoroughly and accurately documenting service encounters with Dwyer Scholars, Trainers and Provider/Employer Partners, activities, and interventions as well as demographic information for improvement and evaluation. • Maintaining current and confidential record keeping systems including updating contacts notes and tracking the progress of Dwyer Scholars in meeting training and employment goals. • Work with Dwyer Scholars to identify barriers to success; use self-sufficiency development tools and resource solutions and action plans to eliminate barriers. • Provide direct services to Dwyer Scholars in crisis situations – both on-site and off-site – including supportive listening, community and resource referrals, goal-setting and appropriate follow-up. • Secure employment opportunities for Dwyer Scholars through job development activities and effective communication with Provider/Employer Partners. • Assist Dwyer Scholars in developing and honing job-seeking and workplace readiness skills in preparation for successful employment. • Provide follow-up services to support job retention, as well as ongoing engagement opportunities and support to facilitate independence, assisting Dwyer Scholars in maintaining life balance. • Must maintain client confidentiality and abide by the Data Privacy Act. • Demonstrate teamwork by cooperating with and assisting co-workers as needed. • Attend required meetings, training, seminars, and conferences as needed/required to enhance expertise and professionalism in agency activities as scheduled by the Director and/or funding source, outside agencies, etc. to fulfill job/project(s) requirements. • Must be responsible and able to handle confidential material and information, organize effectively, and work independently. • Other duties as assigned. Essential Qualifications: • Knowledge of local community resources and social services in applicable geographic area. • Bachelor of Arts or Science in social work or human services or related equivalent experience. Previous experience working with human service agencies/programs preferred. • Possess highly developed critical thinking skills, strong verbal and written communication skills as well as leadership and motivational skills. • Proactive qualities with a willingness to both contribute and learn. • Strong time-management skills and an ability to organize and coordinate multiple projects. • Proficiency with office productivity tools and an aptitude for learning new software and systems. • Effective organizational development and critical thinking skills. • Knowledge of Salesforce or other CRM. • Ability to work flexible hours and evenings, when necessary. • Ability to establish and maintain effective working relations with a diverse population. • Bilingual preferred. License/Certification: Driver's license and access to a vehicle required. Equal Employment Opportunity: Dwyer Workforce Development is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Sponsorship in US: Must be eligible to work in the U.S. without Sponsorship

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