Case Manager - ACT - Gulf Coast Center

Texas City, TX 77591

About the Job

Case Manager-ACT

Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service. Join our team today!

Monday - Friday 8a-5p
12 Paid Holidays each year (in addition to time off accrual)
Great Benefits
5% Salary increase upon 90 days in role
Starting rate of pay based on experience doing a similar role
Career Ladder

GULF COAST CENTER - JOB DESCRIPTION

Job Title: Case Manager-ACT
Location: Brazoria and Galveston Counties
FLSA Status: Non-Exempt
Working Status: Full Time with Benefits

Summary:

Provide Rehabilitative Case Management (RCM) for consumers of The Gulf Coast Center (GCC). Primary responsibility will be coordinating and implementing RCM as part of an interdisciplinary team. This model incorporates resiliency and recovery-oriented services, supports, practices, and beliefs into publicly funded mental health delivery systems. As part of an interdisciplinary team, and Within the scope of the team, will be responsible for consultation with other team members on RCM issues; developing a full range of options in the community settings; rehabilitation self-management and wellness strategies; coordinating medical documentation within medication checkups for GCC consumers, and technical assistance as part of the team in an individual and/or group capacity. Most services provided occur for clients that are identified as receiving level of care 4 services which is the ACT team services.

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma-sensitive and informed practices, provides suicide-safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The Case Manager will be responsible for the following:

Essential Job Duties:

Identifies a current and discreet caseload as part of an interdisciplinary team.
Serve as a member of the treatment team coordinating and providing services as needed.
Actively participate in team meetings as evidenced by the discussion that is not only specific to an assigned caseload.
Display professionalism and team membership when representing the program.
Personnel vacancy may result in a temporary increase in caseload.
Maintain contact with designated staff on a daily basis regarding the current work area and retrieval of messages.
Provides RCM self-management strategies and clinical coordination to individuals, groups, and family members as defined by GCC using evidence-based strategies within the (TRR) model of care.
Provides crisis services to consumers and walk-ins to the clinic as needed.
Provides crisis services for after-hours response including nights, weekends, and holidays to ACT clients per rotation among all staff on the ACT team.
Provides monthly documented face-to-face hours of direct service per month to GCC consumers and/or family members according to the current Direct Service Agreement.
Monitors consumer requirements within the Disease Management Model to ensure required services are offered including 80% minimum service hours are met for identified caseload.
Assure treatment provided to the consumer relates to the individualized goals of the treatment plan.
Utilizes a variety of skills training in conjunction with the IMR (Illness Management and Recovery Model) and may utilize the following intervention strategies: instruction, positive feedback, repetition, role play, behavioral reversal, in-vivo practice, and coaching.
Enters into EHR, accurate and appropriate documentation within 2 business days of services per TAC and GCC documentation policy requirements
Maintains compliance with all documentation for consumers as assigned and as required by the GCC policies and procedures within the caseload.
Conducts the Adult Needs and Strengths Assessment (ANSA) every 6 months or as clinically indicated for individuals as required and assigned. Responsible for ensuring the completion of the initial and annual ANSA recertification pursuant to the Praed Foundation and HHSC contract. Any lapse in certification will result in formal disciplinary action. Exception: If certification lapse/expiration is reported to the supervisor within 24 hours of the expiration date, the employee will be granted the opportunity to recertify by the close of the following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in annual quality assurance training activities performed by the identified ANSA super user.
Participate in the Medicaid Administrative Claiming process.
Through a system of care, helps to establish baseline data & assists with tracking vital health indicators as a part of CCBHC & 1115 Waiver outcome measures
Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop, and continue our community partnerships as they relate to the position.
Treat all individuals with the utmost courtesy, decency, and respect.
Provide responsive, and efficient services.
Interact with staff, consumers, local entities, and advocacy groups to provide a service that meets local needs.
Provide the highest level of Customer Service for both internal and external customers.
Required to report personnel leave; flex time and emergency leave to assigned supervisor.
Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
Consistent adherence to the Center's Dress Code.
Consistent adherence to Center safety guidelines and expectations.
May be required to travel within Brazoria and Galveston Counties.
Out-of-region travel may be required to attend training.
Must maintain a clean driving record and driver's license in accordance with our Driver Policy.
Requires current Texas Driver's License, reliable transportation, and must maintain current auto liability insurance.

Supervision:

Receives direct supervision from Program Manager-ACT

Required Education:

Requires a bachelor's degree or equivalent in the behavioral sciences field of study from an accredited college or university and/or specialized QMHP certification.

Preferred Experience:

Two years of full-time experience in human services is preferred.

Abilities/Traits:

General knowledge of mental disorders.
Self-motivated with good time management skills.
Good interpersonal skills.
Must have a demonstrated ability to work with a variety of office & video equipment and office software.
Needs to establish cooperative relationships and work with individuals seeking services, other professionals, and organizations.
Ability to establish cooperative relationships with consumers and their families.
A mature problem-solving approach to daily work.
Ability to anticipate and react calmly in emergency situations.
Knowledge of local social service networks.
Ability to express self clearly and effectively, orally and in writing.
Requires ability to work within a team approach.
Requires proficiency with computer skills, programs, and email.

Working Conditions:

Work will be performed in the Office, Field, and/or Remote setting(s).
May require varied work hours depending on the needs of clients.
Out-of-region travel may be required to attend training.
May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
The majority of the work is in the office and/or community.
May periodically transport consumers in personal and/or Gulf Coast Center vehicles.
May be asked to participate in after-hours on-call rotation

Special Projects:

Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:

Physical:

Ability to transport, adjust, and/or move items up to 55 lbs.
Ability to ascend/descend stairs.
Ability to remain in a stationary position for long periods of time.
Ability to handle objects.
Ability to operate office equipment.
Ability to move around within an office setting and/or other locations as needed; may include the ability to bend/twist, kneel/stoop, and/or reach for items.
Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements.
Ability to detect and write effectively.
Ability to hear (with or without aid).
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting.

Mental:

Ability to accept constructive criticism.
Ability to maintain regular attendance.
Ability to understand, communicate, and comprehend accurate information with others in English.
Ability to reason and analyze effectively.
Ability to solve practical problems as it relates to position.
Required to pass and maintain all Center-mandated training.

Work Site/Environmental Conditions:

Ability to work alone.
Ability to work closely with others.
Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
May be subjected to a hostile environment.
May be subjected to a high crime environment.
Potential exposure to tobacco products.
May be subjected to both inside and outside environmental conditions.
Subject to standard noise levels within the working environment.
Travel by motor vehicle, van, bus, or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations based on ADA requirements.

Source : Gulf Coast Center