Case Management Program Assistant - Greater Lynn Senior Services

*$1,000 Sign on Bonus*

Join the GLSS Team and make a difference every day!
GLSS is looking for talented and caring individuals to join our team.
Benefits: GLSS embraces the need for our Employees to have work-life balance and offers a generous benefits package that starts on your date of hire! Depending on your scheduled hours of work you may be eligible for:

•Hybrid work schedule
•Medical and Dental insurance
•Health Spending Account (HSA)
•Flexible Spending Accounts (FSA) - Healthcare reimbursement & dependent care assistance
•12 paid holidays each year
•15 sick days per year
•2+ weeks of vacation starting year 1 and increasing with your years of service
•403b Retirement Savings Plan with an Agency match
•Agency paid life insurance
•Agency paid long term disability (LTD)
•Tuition Assistance after one year of employment
•Mileage reimbursement
•Employee Assistance Program to assist you in dealing with life challenges
•Employee referral bonuses of up to $1,000
•Travel Assistance Program - Free
•Life Planning Services - Free
•Optional benefits including Vision, Pet Insurance, for you and your family members, Accident Insurance, Critical Illness Insurance

Position Overview: The Home Care Case Management Program Assistant (CMPA) supports the work of the case management team by providing consumer assistance and follow-up in the absence of primary assigned case managers.

Position Responsibilities: The CMPA serves as "Case Manager on Duty" on a daily basis, and responds to phone calls, emails, and walk-ins from consumers needing assistance whose assigned case manager is unavailable. The CMPA will document all activities in A&D as required, and will communicate actions taken, outcomes, and follow-up to the assigned CM and/or supervisor or manager.

Qualifications:

•Minimum High School Diploma required. Bachelor's Degree or Associate's Degree in Human Services preferred.
•Minimum of one (1) to two (2) years' experience in Human Services or Customer Service
•Ability to make proper judgments, adapt and adjust to changes, work in a fast-paced environment, good written and verbal skills, and ability to maintain effective interpersonal relationships with staff members, consumers and partners
•Possess strong organizational skills, detailed oriented
•Proficient in the use of computer systems, including but not limited to, Windows based software application including but not limited to Word, Excel, PPT and Outlook
•Ability to process information accurately
•Ability to work both independently and as part of a team
•Professional demeanor and ability to handle confidential information and documentation with discretion and according to GLSS policy and HIPAA guidelines.
•Bilingual skills required

Hours:

Full Time 40 hours per week (Monday-Friday). Fully In office, required

*GLSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability or genetic information.*
*GLSS will provide reasonable accommodations to applicants with disabilities upon request*