Case Control Staff - American Technology Consulting

Job DescriptionCandidate provides timely, appropriate and professional responses to all publiccontact with the Commission. Intake/Case Control staff shall answer questions,makes referrals, draft complaints and forward calls to appropriate Commissionstaff. The Intake/Case Control staff serves as a professional staff memeberwithin the Commission and provides a front-line response to the public forquestions and issues concerning the Commission. This position requires a stronglevel of organization as well as interpersonal skills, integrity and soundjudgment. The candidate is privy to sensitive and highly confidentialinformation and receives instructions for new and complex tasks.Responsibilities include but are not limited to the following• Respond to online inquiries regarding the filing of complaints• Effectively interview potential Complainants• Analyze and summarize information received from online inquiries• Prepare investigative work case files for invetigations• Send Notice of Complaints and interrogatories to relevant parties• Provides excellent customer service, via telephone and in person• Responsible for monthly reporting• Analyze and apply relevant laws to establish jurisidiction over cases for ICRLenforcement areas• May be responsible for drafting appropriate motions before the Commission,including, but not limited to administrative dismissals and default orders• Research databases for correct contact information for relevant parties andwitnesses• Other duties as assignedPreferred Experience• Practical knowledge of the Indiana Civil Rights Law and Federal Civil RightsLaws• Ability to interpret, analyze and apply the laws appropriately and relevantlyto areas covered by the Civil Rights Law• Ability to interpret and apply Commission policies and procedures as theyrelate to the charges of discrimination filed• Interpersonal skills, especially when dealing with the public• Detail orientated work ethic• Strong organizational skills with the ability to manage various projectssimultaneously• Working knowledge of computers and Microsoft Office Suite• Ability to type with speed and accuracy• General knowledge of functions of other departments and agencies and theirrelationships to the intake/case control division• Ability to communicate effectively and ability to establish cooperative workrelationships