Case Administrator (Legal Services/Administrative Support) - American Arbitration Association Inc.

Description

• Johnston, RI - $50,000 - $53,000
• Boston, MA - $54,000 - $58,000
• Somerset, NJ - $54,000 - $58,000
• New York, NY - $58,000 - $62,000

Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, arbitrators, and mediators by telephone, email, and letter; performs scheduling and other administrative tasks.
• Understands and applies rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.
• Maintains and updates case files, records, and documents in the online case management system (PRISM).
• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
• Assists in coordinating, initiating, and administering conference calls and video conferences.
• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.
• Prepares and sends electronic and written communications to parties, party attorneys, arbitrators, and mediators.
• Proactively identifies case management issues, informs management, and takes appropriate action to resolve them.
• Responds to inquiries from clients, client representatives, and panelists promptly and courteously; assist managers with informing and educating clients and client representatives on ADR processes. Provides feedback to management regarding interaction with arbitrators and mediators.
• Demonstrates regular, reliable, and predictable job attendance.
• Attends on-site and in-person meetings and training sessions.

• Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.
• Demonstrates strong written communication skills for reports and correspondence.
• Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.
• Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.
• Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.
• Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.
• Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.