Career Development Specialist - Goodwill

Provide career development, case management, vocational guidance, advocacy, training, and supervision to persons with barriers to emp...

Demonstrate core values of Goodwill Industries by modeling service, ownership, accountability, and respect.

Ensure that the highest quality, individualized services are delivered to program participants, focusing on the mission of Goodwill Industries of Middle Georgia and the CSRA.

Provide individualized vocational counseling and guidance; teach life skills, work adjustment, employment skills or other related curricula to participants on caseload.

Identify and engage in business and employer relations to develop work sites and job opportunities for program participants. Match business/employer requirements with the skill sets of program participants.

Maintain all documentation and records of program participants.

Develop individual career plans for all WFD participants (end to end) – assessment, interview, career plan, and possible transfer to Helms College (HC), Goodwill Human Resources (HR), and Goodwill’s training and education programs, to help participants secure career advancement.

Prepare reports and summaries required for applicable funding and regulatory sources.

Interview participants concerning work history, education, vocational interests and goals, social, economic, and medical background as well as other related factors.

Conducts orientation for new participants regarding program services, policies, and procedures.

Maintain regular contact with the referring counselor/agency.

Observe and meet with participants on the job in community-based work sites.

Coordinate supervision of all participants to ensure program quality and consistency.

Support and advocate for the program participant and their right to a higher quality of life through work within the parameters of the program.

Ensure protection and confidentiality of participant’s rights.

Ensure ongoing supportive counseling and crisis intervention by coordinating referral to and utilizing community resources.

Maintain all documentation and records of program operations.  Separate, open, review, and maintain participant case files and documents according to Goodwill policies and procedures.

Prepare individual development plans and engage in quarterly updates to achieve goals.

Comply with Agency, Goodwill, CARF, federal and grant regulations, policies, standard operating procedures (SOPs), and the Agency’s safety and security policies and procedures.

Participate or lead program advisory council, community advisory boards and/or associations as assigned.

Maintain quality relationships with community partners and employers.

Participate in community and Goodwill meetings as needed or as assigned.

Other duties as assigned.

Education and Experience:

Bachelor’s Degree and two (2) years of experience in case management.

Experience with medical, psychological, social, and vocational aspects of disability and/or economic disadvantage; community resources, occupational information, and job readiness.

Minimum of one (1) year experience in case management, interviewing, and counseling techniques. 

Strong analytical, writing, and communication skills.

Must be proficient in the use of computer systems and Microsoft Office Suite.

Ability to facilitate positive actions and growth of participants in a flexible geographic work environment and working hours where self-direction, prioritizing, and organizational skills are crucial to success.

Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals

Must have access to and maintain reliable transportation and a clean motor vehicle report (MVR).

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