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Job Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manages the Care department along with the Director of Resident Services. Ensures consistent Resident and Staff Satisfaction with a focus on Excellent Customer Service and continuous enhancement of the Resident Experience.

Essential Duties and responsibilities Include the following. Other duties may be assigned. Regular and predictable attendance is an essential function of the job.

• Supervise Personal Care Staff.
• Responsible for maintaining an appropriate Staffing to Care schedule.
• Ensure timely completion and documentation of all mandatory training.
• Responsible for maintaining and ensuring Service Plan accuracy.
• Communicate any care changes or changes in condition to the Nurse and/or DRS in a timely manner.
• Responsible for accuracy of Move-N Monthly Fees
• Responsible for maintaining appropriate documentation in resident Care Notes in a timely manner.
• Maintain Residents’ Clinical Charts.
• Order Supplies.
• Manage payroll paperwork.
• Maintain compliance with CSL Policies and Procedures and State Regulations.
• Assist the Director of Resident Service in completion and management of Family Care Conferences and Resident Care Conferences.
• Interact with residents and families in a professional manner and with sensitivity and a positive attitude.
• Follow- through on requests and complaints from residents/families in a timely manner.
• Understand all emergency protocol and respond to emergencies when needed.
• Support an on-going Safety Awareness Program for residents and associates.
• Report accidents, injuries and/or incidents immediately to the Associate Director, Executive Director and DRS along with all the appropriate documentation.
• Provide the appropriate tools and training to the Personal Care Staff.
• May conduct a Community tour for prospective residents/families

Supervisory Responsibilities

• Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• May perform daily payroll edits. Adjust payroll records as appropriate. Perform end of period review.
• Observe work environment for potential injury hazards and take appropriate preventative safety precautions. Actively participate in prevention, reporting, and management of Workers’ Comp. Claims.
• Able to read and write reports, business correspondence, memos and staff performance evaluations.
• May manage staff schedules.

Physical Demands

Qualifications

• Communication Skills
  • Ability to communicate clearly and effectively.
  • Interact well with our Carlton Family – residents, family members, all staff members, futureresidents.

• Reasoning Ability
  • Ability to apply common sense understanding and carry out written or oral instructions.

• Education and Experience
  • Associate’s degree (A. A.) or equivalent from two-year college or technical school; or
  • Two years related experience and/or training; or
  • Equivalent combination of education and experience
  • According to Title 22 requirements, employee must be at least eighteen (18) years of age.

• Certificates, License, Registration
  • RCFE Certification is desirable and may be obtained after employment begins.
  • Current First Aid Certification (obtained through community)
  • DOJ and FBI fingerprint clearance must be completed prior to working in community (obtained through community)
  • Health screening and negative TB test, must be less than six (6) months old. (obtained through community)