Care Management Assistant - Bangor, ME - UnitedHealth Group

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Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.

This position is full - time, Monday - Friday. Employees are required to work any shift between the hours of 7:30 AM - 4:00 PM EST. Our office is located at 489 State St, Bangor, ME.

We offer 4 - 6 weeks of paid training based on experience. The hours during training will be 7:30 AM - 4:00 PM EST from Monday - Friday.

Primary Responsibilities:

• Proactively facilitates referral, transition, ordering of equipment (DME), and placement
• Coordinates with key stakeholders and expedites final transfer with staff, patient, family, and facility
• Maintains contact with appropriate facilities to advocate patient admissions
• Participates in family and interdisciplinary team meetings as appropriate to develop and execute the discharge plan
• Maintains a directory on referrals, admissions and homecare / community agency resources and tracks discharge process utilized by the patient
• Maintains current information on non - acute provider agencies, including SNF, sub - acute, acute rehab and chronic facilities, including programs, homecare and specialties available
• Acts as a resource to staff, patients and families concerning this information
• Updates the staff on new facilities and services and maintains a library of reference materials
• Attend LOS meetings and follow ups on key tasks to ensure efficient facilitation of patient care as delegated
• Establishes work priorities with collaboration of assigned Care Management Team
• Assumes responsibility for NL EMMC required continued education and owns professional growth
• Performs other duties as assigned or required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Experience in health care facilities, DME companies, OR hospitals
• Ability to work any shift between the hours of 7:30 AM - 4:00 PM EST from Monday - Friday
• Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• Associate’s Degree (or higher)
• Experience with using Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams

Soft Skills:

• Strong communication skills: written, verbal, and in person
• Ability to develop and maintain positive relationships with customers internal and external to Northern Light Health System
• Ability to work in a fast - paced environment
• Strong organizational skills and ability to set priorities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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