Care Coordinator - Casa Palmera

Casa Palmera is a nationally recognized sub-acute residential treatment center in San Diego, California offering drug rehabilitation, treatment for alcohol addiction as well as treatment for mood disorders and anxiety and trauma disorders. Casa Palmera is staffed with a diverse team of psychiatrists, psychologists, therapists, and nurses who work together to help each patient move forward within a caring community.

If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place.  Because we put clients first, it is our honor to support and reward those who serve them.

Compensation Range: $24-28 per hour

Compensation will be dependent upon geographic region, education, and experience

Our Offer to You! 

We are dedicated to empowering our employees with their professional and personal development by providing:   

• 401(k) 
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization

Coordinates patient care between internal and external providers to improve patient experience and successful transition to the next level of care. Meets with patients on a regular basis to assess aftercare needs and works closely with treatment team and clinical outreach to identify appropriate referrals and secure aftercare appointments.

Responsibilities:

• Demonstrates the ability to develop a thorough continuing care plan that is in alignment with treatment team recommendations, business development and patient’s individual needs
• Timely communication and documentation in compliance with HIPPA requirements
• Establish positive working relationships with clinicians, medical providers, EAPs, and Veteran Association Accounts  
• Identify and overcome potential barriers to patient care
• Provides case management necessary to patient success in current treatment program and next steps in recovery process. 
• Addresses discharge planning needs and concerns from patients.  Activates Discharge Plan within 24 hours, completes and reviews with the patient prior to discharge.
• Responsible for the Coordination of Care within 72 hours
• Meets weekly or as needed with patient
• Attends weekly Treatment Team meetings to gain needed information from therapists and to communicate important information about each patient’s continuing care plan
• Completes Discharge Planning Progress Notes for each patient
• Documents outbound referrals in the client’s chart and salesforce
• Maintain knowledge of client discharge date through assigned therapist and admissions team (as dates may change in accordance with insurance)
• Lead aftercare group to educate patients on levels of care and importance to their recovery
• Must meet with patient a minimum of 3 sessions
• Maintain timely scheduled initial sessions with patients within 6 days of intake.
• Must meet with patient 1 week before discharge to confirm appointments are secured for client with outside providers and review discharge plan with patient. (IOP, Psychiatrist and Therapist appointments for client before discharge, securing bed in Sober Living, etc.)

This is a full-time position that will work Monday-Friday 8:30am to 5:00pm. 

For a virtual tour of the facility, please visit our website at casapalmera.com.

• Valid CCADC certification and/or 2 years experience in a mental health and/or chemical dependency setting required
• Experience working with clients and documentation in a hospital and/or mental health facility required
• At least 3 years' experience in care coordination ​or customer service.  ​Experience in clinical aspects of behavioral medicine preferred.
• Good verbal and written communication skills.
• Computer skills and proficiency in Microsoft Office.
• Strong analytical thinking and the ability to handle multiple tasks concurrently.
• Excellent customer service.
• Compassion and empathy.
• Ability to travel.

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.  

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.