Care Coordinator - Gaudenzia

We need hope-bringers and changemakers — because the work we all do matters. If you’re passionate about making an impact with your time and being someone’s light in the darkness, we want you on our team.

Come Join Us to Do Mission-Based, Meaningful Work

Who We Are

Gaudenzia is one of the largest nonprofit providers of treatment to people with substance use and co-occurring disorders in the nation. We operate in Pennsylvania, Delaware, Maryland, and Washington, D.C.  

Our caring, compassionate team is on a mission to save thousands of lives each year and bring hope to people devastated by substance use disorder. Together, we help individuals, families, and communities heal and thrive in the face of one of the most devastating public health crises of our time.

As our organization grows and evolves to meet the needs of our clients and communities, we’re seeking passionate, empathic individuals to help us make an impact. With your help, we can turn the tide on substance use disorder.    

Overview: State Care Coordination is an activity designed to improve recovery outcomes for individuals identified as high risk for relapse. This individual is responsible for providing case management services, discharge planning, and care coordination for individuals transitioning from an American Society of Addiction Medicine (ASAM) Level Residential Substance Use Disorder Treatment (SUD) Program (3.7, 3.5, 3.3, 3.1). This person will have a caseload of clients to aid them in achieving adjustments to specific barriers and situations of a difficult or complex nature by connecting them with the appropriate community resources.  Duties may include, but not be limited to providing intake services to clients; preparing reports, treatment plans, discharge/continuing care plans, and keeping necessary records within client database and electronic health record; coordinating the activities of one or more groups of clients; and generating referrals and aftercare plans. Work is performed in accordance with established regulations, and policies and procedures; however, this individual is expected to exercise considerable initiative and independent judgment in achieving objectives. Work will be reviewed by the Program Director, Program Supervisor, or Clinical Supervisor through the completion of assignments.

What you'll do at Gaudenzia:

1. Responsible for conduction intake interview and orientation to Care Coordination with clients into Care Coordination 1-3 days after referral is received.
2. Responsible for liaison with clinical staff for review and verification of recommended services, referrals to clinically recommended level of care, and collateral contact information.
3. Completion of Recovery Plan in coordination with client and primary counselor.
4. Responsible for identifying healthcare and recovery support needs with client and initiating referrals
5. Responsible for assisting clients in getting to the next level of care by removing barriers, providing reminders, and conducting outreach.
6. Responsible for developing and maintaining relationships with services and programs. These linkages will include but are not limited to treatment, healthcare, employment, legal housing, child welfare, social services, peer support providers, etc.
7. Establish and maintain Care Coordination services and contact schedules
8. Maintain client records
9. Provide follow up contact to client at least twice a month for client progress and/or obstacles in their recovery
10. Responsible for reporting monthly activities to the Program Director, Program Supervisor, or Clinical Supervisor
11. Responsible for maintaining community agreements, may also include but not limited to completing onsite check list, inspections and walk through for new agreements.
12. Complete progress notes for all client-related activities within 48 hours of service delivery
13. Other duties as assigned by Supervisor

Benefits & Perks:

Gaudenzia is a diverse, inclusive workplace where purpose-driven people thrive. We think our team members are real heroes, and we believe those who devote their lives to making the world a better place deserve competitive salaries, generous health benefits, and unbeatable work-life balance in return.

Benefits & Perks at Gaudenzia include:

• Medical Insurance
• Dental Insurance (At No Cost)
• Short-Term Disability Insurance (At No Cost)
• Life Insurance (At No Cost)
• Accidental Death & Dismemberment Insurance (At No Cost)
• Vision Insurance
• Various Supplemental Benefits (Aflac, Legal, Identity Theft & FSA)
• You generate two banks of time off: Personal and Vacation
  • Paid Time Off (PTO) Accruals at 80 hours minimally during your 1^st year of employment
  • Vacation Accruals at 80 hours minimally during your 1^st year of employment
• 10 Paid Holidays Per Calendar Year
• Paid Bereavement Leave
• Education Assistance Benefit (Tuition Reimbursement)
• Full reimbursement for the cost of professional license/certification renewals
• 403(b) Retirement Plan with an Employer Match Up to 5%
• Employee Assistance Program

Gaudenzia is an equal opportunity employer. We do not practice or permit discrimination based on race, gender, gender identity, gender expression, sexual orientation, age, national origin, religion, creed, disability, or veteran’s status.

Qualifications for this Role:

Education and Training:  A minimum of Associate Degree (Bachelors preferred) in a Human Service field or full certification as an Addictions Counselor.

Experience:                           Associates Degree:                                            Five (5) years

                                                Bachelors Degree:                                             Three (3) years

                                                Masters Degree                                                 Two (2) years

                                                Certified Addictions Counselor (CAC)            Five (5) years

What Matters to Us? Our Mission & Our Operating Principles

Our Mission 
Gaudenzia aspires to connect individuals and families to addiction and mental health treatment so they can attain long-term recovery and achieve a fulfilling life embraced by a broad community of mutual support. 

Our Operating Principles:

We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day.

1. We hold client care as our top priority.
2. We assume good intentions.
3. We are present, we connect, and we communicate with transparency, dignity, and respect.
4. We make data-driven decisions with courage, challenge the status quo, and find innovative ways to grow Gaudenzia and each other.
5. We support each other publicly and privately in all circumstances.
6. We provide and accept constructive, honest, respectful, and timely feedback with an open mind and without personalization.
7. We operate with integrity, focus on outcomes, and have a bias for action.
8. We follow through on agreements and honor commitments prioritized with a sense of urgency — someone’s life may depend on it.

Gaudenzia is proud to be an employer of choice — and a treatment provider of choice — in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome. Come work with us!