Care Center Manager - SCI Shared Resources, LLC

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manage the daily operations of a single Care Center location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. **JOB RESPONSIBILITIES** **Financial Management** + Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals + Accountable for monitoring and achieving annual financial goals + Approve expenditures and invoices including overtime **Operations** + Manage the daily activities ensuring on-time services + Assure the location’s operating practices comply with applicable federal and state regulations and Company policies + Establish location goals and priorities + Effectively present and communicate Company and Market strategies, values, and goals to staff + Manage frontline supervisor’s responsibilities, expectations, and accountabilities + Collaborate with local Management for resource sharing, ideas, and business or operational enhancements + Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements + Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture **People Development** + Develop a strong, trusting, and reliable team + Understand team members’ career aspirations and provide assignments to develop skills and or close gaps + Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration + Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations + Collaborate with Human Resources and Market Leadership for recruiting and retention **Other** + Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company + Develop and or implement plans to improve customer satisfaction index and on-line community reviews **MINIMUM REQUIREMENTS** **Education** + High school diploma or equivalent + Technical school diploma or Mortuary Science preferred + Bachelor’s degree in Mortuary Science as required by state/province law and as prescribed by each state board **Certification/License** + Embalming license required for Manager Care Center as required by state/province law and as prescribed by each state board **Experience** + Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities + Minimum (2) years of experience managing people or projects + Budgeting and expense control experience strongly preferred **Knowledge, Skills and Abilities** + Ability to work evenings and weekends + Financial and business acumen + Proficient in MS Office suite + Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers + Excellent customer service skills Pay starting @ $80,000/ Yr Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program Postal Code: 11375 Category (Portal Searching): Operations Job Location: US-NY - Forest Hills Job Profile ID: F00272 Time Type: Full time Location Name: Forest Park Chapel - Riverside Memorial Chapel - Boulevard Riverside Chapels and I J Morris Funeral Directors