Care Advocate - 100% remote - Connect Staffing and Consulting

Care Advocate (inbound/outbound sales) – (100% Remote) - MUST HAVE STATE ISSUED Life/Health Producers insurance license

The Care Advocate is my client’s ambassador to current and future policy members. The Care Advocate acts as the main point of contact for customer enrollment contacted homes by offering access to care for residents in long term care facilities. The primary measure of success is the number of sales in a month. *PLEASE DO NOT APPLY IF YOU DO NOT HAVE AN ACTIVE HEALTH INSURANCE LICENSE

Summary

Work through specific KPI’s to sell and enroll policy holders through customer calls and outreach campaigns.

• Warm outreaches to customers to promote our products and services within existing homes.
• Partners with Clinical Coordinators to address service issues from calls/customers.
• Updates current database where needed to ensure resident and facility account information is up to date.
• Maintains and enhances product and technical knowledge in the industry.
• Performs other job-related duties and responsibilities.
• This position is 100% remote and includes remote training (100% remote option is open to Agents whom live outside of the greater Kansas City area)

Requirements

• Must possess state-issued Life/Health Insurance license.
• Associate or bachelor’s degree preferred, or equivalent work experience.
• 1-3 years’ experience working in sales. Experience in the healthcare industry, call center, or insurance sales is a plus.
• This position pays base $22-24 per hour + commission (base plus 4K to 6K+ per month potential)
• If you live in the greater Kansas City area, you must attend IN OFFICE training. Once you are fully trained, you are able to work 100% remote

Other Qualifications

• Problem solving — Identify and resolve problems in a timely manner.
• Customer service — Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments.
• Planning/organizing — Prioritize and plan work activities and use time efficiently.
• Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance.
• Proficient with Microsoft Word and Excel – Able to use basic functionality in Excel and Word
• Adaptability — Adapt to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.
• Dependability — Consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Able to work in team environment.