CAR-T Cell Therapy Experience Lead - Chicago Metro - Johnson and Johnson

Janssen Biotech, Inc. is recruiting for a CAR-T Cell Therapy Experience Lead (CTEL) based in Chicago Metro.

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Janssen Biotech, Inc. is partnering with Legend Biotech USA Inc. to co-develop, manufacture, and commercialize CARVYKTI®, a chimeric antigen receptor (CAR) T-cell therapy for Multiple Myeloma. This new treatment paradigm for CAR-T Therapy requires specific skills and creates new resource needs for both the sites and Janssen.
Job Description

At Janssen Oncology, we are raising the bar on customer experience in the pharmaceutical industry. Our account management teams support the certified sites who care for cancer patients. We are deeply committed to providing them with an exceptional customer experience, so they, in turn, are better positioned to treat the individuals in their care.

The CAR-T Cell Therapy Experience Lead is a member of this account management team, reporting to the Senior Manager, CAR-T Cell Therapy Experience Lead. The role will serve as the primary field-based point of contact for a portfolio of certified sites, facilitating successful CARVYKTI® product utilization of the sites by advising them on order management, operations and logistics. In this capacity, you'll be the face of Janssen Oncology CAR-T utilization to these sites, and will be tasked with upholding the high standards of service to which we subscribe.
A Day In The Life

For many treatment facilities, CAR-T is a relatively new type of cancer therapy. Your primary responsibility will be to serve as a trusted advisor to the CAR-T Coordinators at these facilities, some of whom may have experience with CAR-T, while others will not. You'll guide certified sites through the onboarding process, providing process/system training, and serving as their expert resource. Once the certified site is onboarded, you'll help advance their success with the CARVYKTI® therapy, by supporting day to day logistics and issue resolution related to processes, policies and protocols that support CARVYKTI® order fulfillment and by advising them on opportunities to enhance their operational effectiveness and efficiency. You'll work closely with the CARVYKTI® Order Specialist Team who will be the certified sites' primary day-to-day contact for case-level order management. While you'll occasionally assist with advanced case-level matters, your principal focus will be on site-level CARVYKTI® process optimization.
Detailed responsibilities include (but are not limited to):

• Successful site management. Identification and outreach to potential future certified Carvykti treatment centers. Work with a sense of urgency to bring future treatment centers online and to steady state status. Serve as a lateral leader with multiple teams for operational account management, addressing site-specific issues and pursuing improvement opportunities for CARVYKTI® order management/logistics.
• Expert guidance. Serve as your assigned sites' subject matter expert for CAR-T operations and logistics, providing counsel on topics ranging from CARVKTI® technology utilization to process optimization.
• Lead Issue Resolution Process: Serve as central point of contact for issue resolution and customer concern activities with certified treatment centers and cross functional teams.
• Cross-functional collaboration. Applying a patient centric approach, effectively align cross functional partners through regular participation in matrix calls with alliance partner stakeholders to bring the best possible outcomes for patients and customers. These cross-functional partners include demand generating teams, institutional business partners, field reimbursement colleagues, clinical nurse educators and more.
• Site education. Facilitate educational engagements aimed ongoing improving CAR-T operations/logistics and CARVYKTI® order management systems.
• Data analysis and insight gathering. Via both personal, onsite observations, as well as reviews of system-generated data, you'll proactively advise the treatment facility on opportunities to improve their utilization of, and efficiency around, the CARVYKTI® therapy.

About You

You are customer-focused and passionate about delivering a great support experience that your customers will remember and want to tell other people about. You welcome the challenge of working in a highly visible role where you can meaningfully impact the health and wellbeing of others. You are a motivated self-starter and quick study who approaches assignments with vitality and diligence.

• Education and work experience. Bachelor's degree required; advanced degree preferred. A minimum of 5 years of work experience in the healthcare industry is required. Understanding of cGMP, FDA compliance, and Manufacturer guidelines is preferred. Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred):
• Cell Therapy Manufacturer Home Office or Field Experience
• RN license or Advanced Practice degree (Nurse Practitioner / PA / PharmD / MSN)
• Program administration, including Oncology, Bone Marrow Transplant, CAR-T, Infusion Site or Cell & Gene therapy Treatment Center/Site of Care Certification and Activation
• Clinical Operations Management
• Field based Large Account Management, e.g., KAM/KAS experience.
• Communication. Excellent oral and written communication skills, including the ability to lead conflict resolution and defuse difficult situations.
• Relationship building. Excellent communication skills with a demonstrated track record for forging strong, productive relationships with a diverse array of customers and colleagues.
• Project and process management. Skilled in overseeing, monitoring, and handling complex projects and operational procedures.
• Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
• Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Demonstrates a sense of urgency and is motivated by the challenge of working in a fast-paced environment, exercises calm, sound, constructive judgment during demanding situations.
• Accountability. Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.
• Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments and shielding customers from that complexity.

Travel. This position is based in Chicago Metro with significant travel up to 50% domestic travel depending on candidate location (approximately half of that time could be overnights). Candidate should live within 1.5 hours of a major metro airport. Preference is for candidates to reside within the assigned geography but consideration will given to candidates who live within the United States.

The base pay range for this position is $99,000 to $170,200. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. This position is eligible for a company car through the Company's FLEET program. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below. Information on benefits can be viewed by following this link: https://www.careers.jnj.com/employee-benefits

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

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Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.