Car Sales Customer Service Representative Miami - Enterprise Holdings
Miami, FL
About the Job
Overview
Enterprise has an exciting opportunity to join our Car Sales division as a Customer Service Representative at our the Miami Dealership! This role will be a full time position to provide administrative support to the Miami Car Sales Dealership - 17720 S DIXIE HWY MIAMI, FL 33157-4511
The Car Sales administrative representative will provide a high level of customer service and support to both internal and external customers. This person is also responsible for helping support the Desking and Sales transactions during the sales process, as well as post-sale customer service.
This full-time position requires the following schedule:
- Apart from religious observations, must be able to work: Monday - Friday 9:00 am - 6:00 pm
We offer:
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Responsibilities
- Assist in post-sale trade follow up, including collecting clean title, assist with trade payoffs and following up with the team responsible for trade sales
- Follow up with customers to collect information/stipulations needed for funding
- Follow up with customer post-sale to help facilitation or ensure completion of AMO installs
- Handle customer inquiries related to financing, warranties or other customer service issues
- Track all customer requests in Salesforce
- Organize and ensure accuracy and completion of all paperwork for each customer transaction
- Break down and package deals to send to shared services
- Assist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepancies
- Complete monthly reporting for shared services and management
- Complete and send DMV paperwork
- Follow up with recon on previously ordered keys and manuals for current dealership inventory
- Accounts payable and receivable support
- Tag and title follow up for current dealership inventory
- Assist with ECOA (Equal Credit Opportunity Act) File review
- Review credit applications for accuracy and compliance
- Complete final sale paperwork with customers (obtain signatures)
- Follow up with lenders on all funding, including discrepancies, delays or questions
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- Must be able to read and speak English
- Must have valid driver's license with no more than two moving violations and/or at-fault accidents on driving record in the past three years
- No drug or alcohol related conviction on driving record in the past five years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High School Diploma or GED
- Minimum 6 months customer service experience
- Proficiency in Microsoft Word and Excel products
- Must be willing to accept the pay rate of $18/hr
- Apart from religious observations, must be able to work the following schedule:
- Monday - Friday 9:00 am - 6:00 pm