Car Reconditioning, PDI, Recall Coordinator - AutoNation USA Charlotte

Position Overview

Manage, write, and track all Reconditioning, PDI, and Inventory Recall’s. Responsible for communication, work allocation, supervision and training of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process.

The incumbent is responsible for efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New / Used vehicles. Supporting and achieving the AutoNation four day turn around target. The RPR goals are to produce:

• Increased Used Vehicle Gross and average monthly sales, by providing high quality, front line ready vehicles ready to be placed on-line.
• Increased After-Sales Internal Gross managing the Recall, Reconditioning and PDI process.

Who Would I Interact With? 

Interacts with Market After-Sales Director, Service Team Leaders, Service Technicians, Service Warranty Administrators, Parts Department Associates, Collision Department Associates and other company and non-company stores. Reports directly to the General Manager with dotted line reporting to Service Director / Manager.

What are the day-to-day responsibilities?

• Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles.
• Participate in service and sales team meetings to provide updates on prior day performance.
• In conjunction with Service Director/ Manager the incumbent will maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation or personal reasons to assure a proper staffing to meet work demands.
• Identify all store inventory with open recalls, schedule and complete when parts are available.
• Liaise with parts / service team for timely recall completion. For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion.
• Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection / Certification which shall be performed and what is required to bring vehicle up to the AutoNation Appearance Standards. .
• Create a comprehensive estimate based on their inspection and technician findings. The estimate must include contains specific work required, total cost and timing prior to work being performed.
• Communicate via RPR Compass (when available)  to get approval for additional work when needed.
• All repairs shall be on single repair order and closed by next business day of work completion.
• Manage all Reconditioning within After-Sales Compass RPR system, utilizing all functions which will maintain a status of all vehicles.
• Insure best parts options and correct price is used for all recon work. Insure the correct labor time and sale amount are used based on an approved labor time guide.
• Insure each CPO criteria is fulfilled, consistent with OEM and AN Standards.   
• Manage the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers and suppliers.
• Adhere to all company policies, procedures and safety standards.

What are the requirements for this job

• Must meet company’s requirements for employment.
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record.
• Ability to drive manual transmission vehicles.
• Professional appearance.
• Demonstrated customer service skills.
• Previous industry knowledge preferred.
• High school diploma or the equivalent.
• Ability to read and comprehend written instructions and information.
• Production related experience preferred.
• ASE certification preferred.
• Excellent written, oral and interpersonal communication skills.

 Physical Requirements

• Exposure to inclement weather.
• Ability to operate an automobile.
• Prolonged periods of standing, stooping and bending.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented.