Captain - Customer Service - Dave & Buster

Folsom, CA

About the Job

Job Title: Captain - Customer Service

Location: Folsom, CA

Job Summary: We are seeking a dynamic Captain of Customer Service to lead our team in Folsom. This role involves overseeing customer interactions, ensuring exceptional service delivery, and fostering a positive team environment.

Key Responsibilities:

Lead and mentor customer service representatives.

Develop and implement service strategies to enhance customer satisfaction.

Analyze customer feedback and drive improvements.

Coordinate training programs for staff development.

Manage escalated customer issues with professionalism.

Qualifications:

Proven experience in customer service leadership.

Strong communication and problem-solving skills.

Ability to work in a fast-paced environment.

Join us in delivering outstanding service in Folsom!

Source : Dave & Buster