Capability Manager - Card Operations - Remote - UnitedHealth Group
Tampa, FL
About the Job
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
About Us: Optum Financial is at the forefront of financial technology, delivering innovative solutions that transform the financial landscape. Our card operations team is integral to providing exceptional card services to our consumers and clients and ensuring operational excellence.
Job Summary: We are seeking an experienced and strategic Capability Manager to join our card operations team. This senior position requires full proficiency in capability management and product management competencies. The ideal candidate will have a solid background in financial services and card operations, with a focus on driving operational improvements and enhancing capabilities.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
+ Capability Development: Lead the development and enhancement of card operations capabilities, ensuring alignment with business goals and customer needs. Owns the capability holistically; Follows trends and anticipates what is happening in the market to inform compelling business case, business value statement, and customer story that is grounded in data; Plans and executes on insights learned
+ Strategic Planning: Formulate and implement strategic plans to improve card operations processes and systems. Aligns capability roadmap with related business strategies and articulates a logical, iterative approach to delivering against the plan.
+ Product Management: Oversee the lifecycle of card products, from ideation to launch, ensuring they meet market demands and regulatory requirements. Works with matrix partners across businesses and functional groups to translate required capabilities into concrete operational processes and measurement plans; Aligns to business strategies and translates into requirements for engineering teams; Validates requirements with businesses and engages with target users to test and iterate on client experience to confirm desired outcome. [Include Prioritization framework, backlog...prioritize work to support efficient development and delivery of business capabilities]
+ Data-Driven Decision Making: Utilize data analysis to inform strategic decisions and identify opportunities for operational improvements. Holds self-accountable for meeting high performance standards and agreed upon deliverables, taking responsibility for outcomes of decisions and actions; Facilitates decision-making process across teams; Seeks input from others to identify and analyze options, selecting a course of action based on best fit with desired outcomes.
+ Stakeholder Collaboration: Work closely with internal and external stakeholders to gather requirements, define project scopes, and ensure successful implementation of initiatives.
+ Performance Monitoring: Develop and maintain metrics and dashboards to track the effectiveness of implemented capabilities and products.
+ Compliance: Ensure all processes and enhancements comply with relevant regulations and industry standards.
+ Leadership: Provide leadership and mentorship to junior team members, fostering a culture of continuous improvement and innovation.
+ Project Management: Lead and manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives. Clearly articulates vision and capability roadmap(s); Leverages credibility--offering insights, guiding discussions, challenging the status quo and providing alternative solutions; Relates tasks/activities to overall capability vision and strategy; Gathers multiple viewpoints, listens for understanding, seeks clarification and provides alternatives to achieve objectives
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
+ 7+ years of experience in capability management, product management
+ 5+ years of experience leading consumer experience transformation-related initiatives, including both business and technical aspects.
+ 3+ years of experience with JIRA or similar agile backlog management and testing tool
+ Experience within the financial services or fintech industry.
+ Experience in managing debit card program or other similar financial product, including managing backlog of feature prioritization, developing overall strategy for the program, and establishing objectives/KPIs
+ Experience in establishing relationships with new vendors (ideally within financial services industry), including assessing vendors, contracting, onboarding, SLA definition, and general relationship management
+ Proven skilled in MS Word, Excel, PowerPoint, Visio.
Preferred Qualifications:
+ Risk Management: Proficiency in identifying, assessing, and mitigating risks. Knowledge of regulatory requirements and compliance standards relevant to the fintech industry
+ Experience in day-to-day operations of a debit card program or other similar financial product, including card manufacturing, distribution, quality control, regulatory requirements (optional/preferred)
+ Customer Experience Management: Ability to analyze customer feedback and data to improve customer satisfaction and loyalty. Experience with CRM tools and customer journey mapping
+ Process Optimization: Expertise in identifying inefficiencies and implementing process improvements. Familiarity with Six Sigma, Lean methodologies, and process mapping tools.
+ Relationship Management: Demonstrated ability to pro-actively nurtures and grows internal and external networks; Builds strategic relationships at multiple levels based on current and future business needs
+ Demonstrated ability to look across the enterprise to identify potential risks and proactively develop mitigation plans; Assists in removing obstacles, resolves conflicts and ensures cross-group alignment
+ Proven effectively navigates and manages the complex relationships and varying priorities across organization's leaders to facilitate alignment and successful outcomes; Uses an awareness and understanding of the organization's environment and culture when recommending strategies and seeking buy-in/support
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
About Us: Optum Financial is at the forefront of financial technology, delivering innovative solutions that transform the financial landscape. Our card operations team is integral to providing exceptional card services to our consumers and clients and ensuring operational excellence.
Job Summary: We are seeking an experienced and strategic Capability Manager to join our card operations team. This senior position requires full proficiency in capability management and product management competencies. The ideal candidate will have a solid background in financial services and card operations, with a focus on driving operational improvements and enhancing capabilities.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
+ Capability Development: Lead the development and enhancement of card operations capabilities, ensuring alignment with business goals and customer needs. Owns the capability holistically; Follows trends and anticipates what is happening in the market to inform compelling business case, business value statement, and customer story that is grounded in data; Plans and executes on insights learned
+ Strategic Planning: Formulate and implement strategic plans to improve card operations processes and systems. Aligns capability roadmap with related business strategies and articulates a logical, iterative approach to delivering against the plan.
+ Product Management: Oversee the lifecycle of card products, from ideation to launch, ensuring they meet market demands and regulatory requirements. Works with matrix partners across businesses and functional groups to translate required capabilities into concrete operational processes and measurement plans; Aligns to business strategies and translates into requirements for engineering teams; Validates requirements with businesses and engages with target users to test and iterate on client experience to confirm desired outcome. [Include Prioritization framework, backlog...prioritize work to support efficient development and delivery of business capabilities]
+ Data-Driven Decision Making: Utilize data analysis to inform strategic decisions and identify opportunities for operational improvements. Holds self-accountable for meeting high performance standards and agreed upon deliverables, taking responsibility for outcomes of decisions and actions; Facilitates decision-making process across teams; Seeks input from others to identify and analyze options, selecting a course of action based on best fit with desired outcomes.
+ Stakeholder Collaboration: Work closely with internal and external stakeholders to gather requirements, define project scopes, and ensure successful implementation of initiatives.
+ Performance Monitoring: Develop and maintain metrics and dashboards to track the effectiveness of implemented capabilities and products.
+ Compliance: Ensure all processes and enhancements comply with relevant regulations and industry standards.
+ Leadership: Provide leadership and mentorship to junior team members, fostering a culture of continuous improvement and innovation.
+ Project Management: Lead and manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives. Clearly articulates vision and capability roadmap(s); Leverages credibility--offering insights, guiding discussions, challenging the status quo and providing alternative solutions; Relates tasks/activities to overall capability vision and strategy; Gathers multiple viewpoints, listens for understanding, seeks clarification and provides alternatives to achieve objectives
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
+ 7+ years of experience in capability management, product management
+ 5+ years of experience leading consumer experience transformation-related initiatives, including both business and technical aspects.
+ 3+ years of experience with JIRA or similar agile backlog management and testing tool
+ Experience within the financial services or fintech industry.
+ Experience in managing debit card program or other similar financial product, including managing backlog of feature prioritization, developing overall strategy for the program, and establishing objectives/KPIs
+ Experience in establishing relationships with new vendors (ideally within financial services industry), including assessing vendors, contracting, onboarding, SLA definition, and general relationship management
+ Proven skilled in MS Word, Excel, PowerPoint, Visio.
Preferred Qualifications:
+ Risk Management: Proficiency in identifying, assessing, and mitigating risks. Knowledge of regulatory requirements and compliance standards relevant to the fintech industry
+ Experience in day-to-day operations of a debit card program or other similar financial product, including card manufacturing, distribution, quality control, regulatory requirements (optional/preferred)
+ Customer Experience Management: Ability to analyze customer feedback and data to improve customer satisfaction and loyalty. Experience with CRM tools and customer journey mapping
+ Process Optimization: Expertise in identifying inefficiencies and implementing process improvements. Familiarity with Six Sigma, Lean methodologies, and process mapping tools.
+ Relationship Management: Demonstrated ability to pro-actively nurtures and grows internal and external networks; Builds strategic relationships at multiple levels based on current and future business needs
+ Demonstrated ability to look across the enterprise to identify potential risks and proactively develop mitigation plans; Assists in removing obstacles, resolves conflicts and ensures cross-group alignment
+ Proven effectively navigates and manages the complex relationships and varying priorities across organization's leaders to facilitate alignment and successful outcomes; Uses an awareness and understanding of the organization's environment and culture when recommending strategies and seeking buy-in/support
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
Source : UnitedHealth Group