Canada Customer Advocate - Bilingual (French Speaking) - BMW Group Financial Services NA, LLC
WOODCLIFF LAKE, NJ 07677
About the Job
We are looking for someone who loves to deliver premium customer experience, is dependable, will arrive on time for their shift and adhere to their daily schedule. If this is you, read more about this position.
BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing interest in our Canada Customer Advocate position located at our Columbus, OH office. Please note that this position is not fully remote. It is hybrid between work from home and in office.
As a Canada Customer Advocate - Bilingual (French speaking/writing), you are responsible for handling and documenting all customer communication for BMW Financial Services Canada. This communication includes addressing and resolving incoming telephone and written inquiries from BMW, MINI, and Motorrad customers, and dealers. You will accurately obtain and record all comments, complaints, and suggestions, maintain service, quality, and satisfaction standards that are consistent with sectional, departmental and company objectives. Additionally, you will utilize your extensive knowledge of BMW FS policies, practices, and systems with a goal of completing the customer's request in a single call (First call resolution).
In this role, you will handle calls within the portfolio that include, but are not limited to, dealer contact, Regional Sales and Marketing contacts, payoff information, contract issues, account Statement issues, address changes, titles, registration, and taxes (sales tax and property tax) processes. You may also be responsible for back-up work including letter writing, dealer requests, and credit bureau updates. You will handle all customer interactions in an efficient manner in support of Average Handle Time and Hold Time goals.
As a Canada Customer Advocate your shifts will vary between the hours of 8AM - 8PM on Monday - Thursday and 8AM - 6PM on Friday. Some evenings through the week will be required. During the initial training period, you will be onsite with your colleagues and trainer.
Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include:
• Medical, Dental, and Vision insurance
• All with options for $0 Employee contribution
• 401(k) with Company match
• Retirement Income Account (RIA)
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave of up to 6 weeks
• Paid Time Off in addition to Company paid holidays where eligible
• Hybrid work environment
• Voluntary Benefits to fit your needs
The pay range for this role is: $ 43,680.00 - $44,084.00.
The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Requirements:
- High School Diploma
- Bi-lingual in English/French/Mandarin languages
- 1-2 years Customer Service experience
Preferences:
- Bachelor's degree
- 1-2 years Automotive industry experience
- 1-2 years Sales experience
- Bi-lingual in English/French/Mandarin languages