Campus Recreation Member Services Program Manager - University of Houston
Houston, TX
About the Job
Campus Recreation Member Services Program Manager - ( STA014232 ) Member Services Program Manager Organization: H0225 Campus RecreationDescriptionManages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.Job Duties
EEO/AA Responsibilities will include but are not limited to:
• Supervi se student staff to include hiring, training, scheduling, providing feedback for evaluations , disciplinary processes and execute payroll . • Coordinate member and guest operations, including oversight of access control, locker rental, program registration s , memberships, and point-of-sale transactions. • Collaborate and correspond with business office staff and campus stakeholders to ensure Campus Recreation business operations are successfully maintained. • Develop and manage the Pro Shop budget; purchase and manage inventory in accordance with university policy. • Serve as the primary contact and respondent for member relations, concerns, and feedback. Implement a strong customer service philosophy for self and staff. • Cultivate an inclusive, safe, and diverse environment for members and student staff; address patron comments, concerns, behavior, and conduct issues as necessary. • Develop and administer training plans for student employees to include UH and Campus Recreation policies and procedures . • Attend department promotional and special events, information fairs, orientations, speaking engagements, to engage the UH community with Campus Recreation . • Assist with creating, forecasting, monitoring, and allocating the Member Service s budget ; p urchase and maint ain necessary equipment and supplies . • Serve on internal and external committees, work groups and c ollab orate with campus partner s ; b uild relationships with key stakeholders . • Assess, evaluate, and mitigate risk for program area through d irect supervision and managemen t; implement policies and procedures; maintain accurate records; create various reports, and contract agreements . • E vening and weekend hours are required as needed . QualificationsEducation: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required. Salary : 3,442.00 - 4,388.00 Required Attachments by Candidate : Resume, Cover Letter/Letter of Application Employee Status: Regular/BenefitsJob Posting: Jun 20, 2024, 9:35:42 PM |