Campaign Operations - Senior Consultant - Salesforce.com, Inc

_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ **Job Category** Customer Success Group **Job Details** **About the Position** The Campaign Manager (CM) leads the Campaign Delivery team, part of Salesforce Marketing Cloud Services, carrying out email campaigns, developing and enforcing processes, and helping clients unlock their potential by strategically leveraging marketing and operational data to set and achieve goals. A CM must be able to negotiate client deadlines based on team bandwidth, helping delegate work appropriately and set realistic expectations to ensure the program's success. This role serves as the primary point of client interaction and escalation, as well as responsible for all non-technical communication and accountable for timeliness and consistency of all campaigns performed. The ideal candidate will be able to help clients drive operational efficiency, evolve and scale their marketing program, and reduce speed to market-all while maintaining accuracy. **Responsibilities** + Primary responsibilities include oversight of production process for email campaigns and triggers, including: + Main point of contact/liaison for client stakeholders, including communication with client and internal team/partners to ensure alignment on deliverables + Partners with account leadership to structure Campaign Operation resources (including partners) + Provide project status updates/recaps to key partners (e.g., status reports, weekly calls) + Review assets, links and audience details to ensure they align to client calendar and brand guidelines + Determine and communicate asset, proofing, and approval deadlines to partners + Test emails for accuracy, tracking, and functionality + Ensure adherence to workflow and deadlines, including change management, throughout process as needed + Secure final approval of email and audience via customer sign-off + Confirm scheduling and final deployment of all email campaigns + Ongoing responsibilities beyond day-to-day campaign management, including: + Develops and maintains Campaign Configuration Guide (CCG) and CM Role Guide to outline a process blueprint for successful client collaboration + Accountable for Campaign Delivery execution, consistently adhering to client and internal standards + Refines client processes via efficiency improvements to accommodate changing customer needs + Point of escalation for troubleshooting and resolving campaign errors/issues as needed + Comfort communicating with multiple levels of client contacts, including senior leadership + Contributes to developing and refining best practices and standards for internal Campaign Delivery community + Additional reporting duties, including: + Provide marketing metrics as necessary for client/leadership in partnership with Account Strategists + Ensures compliance with internal error reporting requirements + Build and maintain operational reporting using Salesforce reports and dashboards **Requirements** + Bachelor's degree preferred + 5+ years of email production experience or similar marketing operations experience + Strong project management and communication skills required + Experience leading projects with cross-functional teams + Demonstrates initiative and ability to work independently as well as in a diverse team environment + Strong organizational skills, attention to detail, and ability to prioritize a varied workload with multiple stakeholders + Demonstrates strong problem-solving skills, process-driven mind-set, resourcefulness, and comfort with ambiguity + Salesforce, Marketing Cloud, Quip, and/or Slack experience is preferred but not required _For Colorado-based roles: Minimum annual salary of $83,200. 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