Call Center/ Universal Banker at Four Points Federal Credit Union

Omaha, NE 68154

About the Job

Call Center/ Universal Banker (Part Time)

Four Points Federal Credit Union is currently seeking a Call Center/ Universal Banker to join our team in Omaha, Nebraska.

Job Summary:

The Call Center/ Universal Banker will efficiently service and deliver Credit Union financial services to current and prospective members. The position will provide member transaction and account related services and assistance by determining the member’s needs in person, over the phone, and through electronic communication. The individual will process requests in a friendly, professional, accurate, timely, and

efficient manner.

This position will also promote, advocate, and deliver all deposit related products and services including, but not limited to savings and checking accounts, debit cards, certificates, and referrals to a lender for loans etc. Other assigned tasks may include, but are not limited to, new member follow-up support, mortgage processing support, quality control audits and reviews, and other tasks which contribute to an overall high-quality member experience.

Duties and Responsibilities:

Establish, develop, and maintain strong member relationships through face-to-face interactions, telephone communications, and written correspondence in addition to providing a consistent level of service, which is timely, thorough, and responsive to all members.
Represent the Credit Union in meeting a broad range of financial service needs.
With limited supervision, responsible for servicing the needs of existing and prospective members, as well as referral of related services.
Identify situations when it is best to refer a member to other personnel to effectively exceed the member expectations.
Interaction with management and other Credit Union staff to achieve the highest level of Credit Union service to members.
Primary teller in the branch which may include opening or closing the branch location independently and / or without supervision.
Responsible for performing and facilitating a wide range of account related transactions daily in person, over the phone, or through electronic communication.
Will have vault combinations/responsibilities which include maintaining cash, buying, and selling cash, and cash related audits.
Provides a consistent and professional level of quality service which is timely, thorough, and responsive to all members.
Respond to routine requests and inquiries to resolve member concerns or complaints with Credit Union services, products, or software.
Establishes, develops, and maintains strong member relationships by providing a consistent quality level of service, which is timely, thorough, and responsive to all members and exceeds expectations.
Take ownership of member problems, concerns, or complaints until they are resolved to the member’s satisfaction which includes involving management or other resources when necessary.
Recommend products and services which fulfill the member’s need.
Look for and act upon new product and service referral opportunities to meet established goals.
Provide other teller support services as needed to meet the needs of each member.
Record all types of account transactions into the Credit Union accounting system and maintain a high degree of accuracy in performing member account transactions and accounting for cash.
Work on a variety of special projects that may be assigned to support Credit Union operations.
Provide administrative support for management personnel as needed.
Present a professional image of Four Points Federal Credit Union and provide a service experience which exceeds member expectations.

Education and Experience:

High school diploma and minimum one year experience in a cash handling environment, or equivalent.
Working knowledge of credit union products and services.
Strong service, communication (verbal and written), and effective team skills.
Effectively utilize computer technology and a wide variety of software applications and accounting systems.
Organizational and time management skills.
Present a professional and friendly image of Four Points Federal Credit Union and provide service which consistently exceeds member expectations.

Please submit your resume via the ‘Apply now’ button.

We are an Equal Opportunity Employer!