Call Center Supervisor - Morgan White Group

GENERAL JOB DUTIES AND RESPONSIBILITIES:

The Customer Service Supervisor takes on a wide variety of tasks, all of which involve supporting the company's operations and products. They will be interacting with customers and building and maintaining relationships while providing exceptional customer service. To perform the job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Organize daily tasks and projects requires to meet goals for department.
• Assist in problem solving and suggesting resolution for issues in the department- may suggest
• revision to policy and procedures.
• Trains new employees and coordinates continuous training and ensuring following
• policy and procedures within the department.
• Provides team leadership as being the "go to" person for staff.
• Communicate within the department and to team members daily tasks, projects, or reassignment of work.
• Assist as directed with time and attendance- approving timecards, completing timecards
• on a weekly basis and approving time off requests.
• Attends and participates in supervisory meetings.
• Performs other duties as assigned by the Department Manager

EXPERIENCE AND EDUCATION REQUIREMENTS:

• High School Diploma or GED required; Associates or bachelor's degree is preferred.
• Supervisory Experience required
• Must have excellent computer skills with experience in Microsoft Tools.
• Must be able to work well under pressure with multiple priorities and meet deadlines
• while maintaining a strong attention to detail.
• Ability to work independently with excellent time management skills.
• Ability to prioritize and work on multiple projects in an organized manner.
• Excellent problem-solving skills along with keen attention to details.
• Strong written/verbal communication, interpersonal and relationship building skills.
• Ability to maintain confidentiality and privacy in every aspect of the job.

WORKING ENVIRONMENT:

• Must be able to perform in a very high paced environment and be flexible to multi-task or handle
• Ability to work independently with excellent time management
• Strong written and verbal communication, interpersonal, and relationship building
• Ability to handle stressful situations
• Ability to maintain confidentiality and privacy in every aspect of the
• Knowledge of customer service practices and principles.
• Excellent problem-solving skills along with keen attention to details.
• Strong written/verbal communication, interpersonal and relationship building skills.
• Excellent data entry and typing skills
• Ability to maintain confidentiality and privacy in every aspect of the job.
• Always exhibit excellent phone etiquette and professionalism.
• Knowledge of all products and services.
• Understand and adhere to each department's policies and procedures within the TPA.

JOB ESSENTIAL REQUIREMENTS:

The following are job functions that an employee must be capable of performing with or without reasonable accommodation.

• Must be able to read, write, and speak English; Spanish is a plus.
• Must be able to work as scheduled.
• Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
• Must be able to bend, stretch, reach, and sit or stand at a desk during 85% of the workday.
• Must be able to lift, stoop, and carry small equipment items and supplies, possibly weighing up to 20lbs.

REASONABLE ACCOMODATIONS:

Morgan White Group will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job, unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Morgan White Group.

EQUAL OPPORTUNITY EMPLOYER:

MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.