Call Center Supervisor - Limitless Male

WHY LIMITLESS MALE? 
Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be a better them. 

ABOUT THE ORGANIZATION: 
What is Limitless Male? We are a men’s health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best! 

• Lead and motivate a team of customer service representatives to achieve performance targets and deliver exceptional customer service.
• Monitor call center activities to ensure adherence to company policies, procedures, and quality standards.
• Provider ongoing training and coaching to team members to enhance their skills and knowledge.
• Conduct one on one and performance evaluations to provide feedback to employees to support their professional development.
• Handle escalated customer inquiries or complaints, resolving issues promptly, effectively, and professionally.
• Analyze call center metrics and performance data to identify areas of improvement and implement strategies to optimize productivity and customer satisfaction.
• Develop and implement operational procedures and workflows to streamline processes and enhance efficiency.
• Collaborate with other departments such as IT and marketing to address technical issues and improve service delivery.
• Maintain accurate records of call center activities, including call logs, reports and performance metrics.
• Stay updated on industry trends and best practices in call center management and customer service. 
• Performs other related duties as assigned by management.

• This job has supervisory responsibilities.
• Directly supervises employees within the call center.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

• Proven experience in a call center environment with at least 2 years in a supervisory or leadership role.
• Strong leadership skills with the ability to motivate team members.
• Excellent communication and interpersonal skills
• Proficiency in call center software and computer systems
• Solid understanding of customer service principles and practices
• Ability to analyze data and metrics to drive performance improvements.
• Flexibility to work in a fast-paced and dynamic environment.
• Problem-solving skills with a focus on finding effective solutions.