Call Center Supervisor - The Computer Merchant, Ltd

• Minimum of 4 years of experience managing provider relations functions for a Medicaid Program, other government healthcare program, or healthcare-related organization
• Experience or training in member eligibility management and significant experience in a call center operation are required
• A bachelor's degree is required.

As a Call Center Supervisor - Newark, DE (On-site) you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details of this position.

Your role in our mission

• Supervises functional areas or department account leads on smaller sized or segments of larger accounts to ensure that business solution objectives are met.
• Develop demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts. Identifies and oversees the resolution of account-specific service problems including prioritizing work requests.
• Monitors and approves expenditures for accounts in line with the established policies and procedures. Oversees spending for adherence to budget, and recommends variances as needed.
• Works closely with the management team, lines of service, and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations.

What we're looking for

• Minimum of 4 years of experience managing provider relations functions for a Medicaid Program, other government healthcare program, or healthcare-related organization
• Experience or training in member eligibility management and significant experience in a call center operation are required
• A bachelor's degree is required.

What you should expect in this role

• Good project management skills
• Good analytical and problem-solving skills
• Good interpersonal skills to interact with customers and team members.
• Good communication skills.

Equal Opportunity Employer Veterans/Disabled