Call Center Supervisor - The Chicago Lighthouse

STATEMENT OF PURPOSE: The Call Center Supervisor is responsible for direct oversight of Call Center agents and for providing high quality customer se...

QUALIFICATIONS:

Associates degree preferred from an accredited institution in business management or related field required;

One-year experience working in a call center;

One to two years of experience quality monitoring in a call center environment;

One to two years quality and assurance coaching;

Ability to effectively work within established contractual turnaround times;

Detail oriented, as well as ability to manage multiple tasks with follow-up skills.

Advanced proficiency with MS Office applications;

Ability to work well under pressure making sound decisions quickly in a fluid, fast business environment;

Experience working in a continuously changing environment;

Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks;

Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.

Employee Benefits

BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:

10 days paid vacation

12 paid holidays

6 sick days accrued over the year, up to 16 days available to be accumulated

Insurance Eligibility the 1st of the month after 30 days of employment

Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered

Short/long term disability

Life insurance 2x salary

Employee recognition events

Company matched 401(k) plan

Reasonably priced delicious food options on site (except at Glenview location)

Access to micro-kitchens

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.