Call Center Supervisor - Serenity Healthcare, LLC

Atlanta, GA

About the Job

Job Title: Call Center Supervisor

Location: Atlanta, GA

Job Summary: We are seeking a dedicated Call Center Supervisor to lead our team in Atlanta. The ideal candidate will ensure exceptional customer service and operational efficiency.

Key Responsibilities:

Supervise daily call center operations and staff performance

Train, mentor, and evaluate team members

Monitor call metrics and implement improvements

Resolve escalated customer issues effectively

Prepare reports for management on team performance

Qualifications:

Proven experience in call center management

Strong leadership and communication skills

Ability to analyze data and drive results

Join us to enhance customer satisfaction and team success!

Source : Serenity Healthcare, LLC