Call Center Specialist - Sterling Search Partners

Sterling Search Partner is helping a Birmingham client with its search for a Customer Service Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services.

Start Date January 6th

While in training you will work:

The first 2 months Monday - Friday 8:00AM to 5:00PM

After training you will work:

5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM

Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM

Key Responsibilities:

• Answer incoming calls promptly and professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues and complaints effectively and efficiently.
• Maintain detailed records of customer interactions in the database.
• Collaborate with team members and departments to improve customer service processes.
• Meet or exceed performance metrics, including call volume and customer satisfaction.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a call center or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in computer systems and software.
• Ability to work in a fast-paced environment and handle stressful situations.