Call Center Scheduler - Spherion

The Marketing Contact Center provides support to our sales representatives by scheduling appointments with existing clients and conducting other client touchpoints as needed. By scheduling appointments, our clients are more likely to gain insight into their insurance and financial security needs, better understand available solutions, and benefit from the guidance and services available through the company.

Responsibilities:
1. Articulate the value of meeting with their representative by using approved scripts and rebuttals.

2. Accurately schedule the appointment using Outlook Calendar and schedule/complete appropriate follow up tasks, e.g., send appointment reminder post card/email, make appointment reminder phone calls, communicate with representatives as needs dictate, and update client information, e.g., email address.

3. Meet activity benchmarks, e.g., dials per hour, and production benchmarks, e.g., appointments per hour.

4. Ability to learn complicated technology, e.g., phones and customer/campaign management software to manage workload and complete assigned tasks.

Working hours: 9:00 AM - 5:30 PM

Skills:
- Previous call center experience.

- Experience using Windows-based computer programs

- Bilingual preferred, specifically in Spanish, Vietnamese, Korean, or Polish

Physical Requirements:

? Must be able to sit for extended periods of time

"The above statements are intended to describe the general nature and level of work being performed by

people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or

skills required of personnel so classified."

Education:
High School

Experience:
1-4 years

Qualifications:
- Excellent phone presence and articulation.

- Excellent customer service and active listening skills.

- Excellent written communication skills.

- Experience using Microsoft Outlook calendar functionality.

- Self-motivated and committed to individual and team success.

- Available to work a minimum of 38.75 hours per week.


Please click to apply or send your resume directly to amandamoutoussamy@spherion.com. We look forward to working with you!

#IND75848

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).