Call Center - Sparks Group

Sparks Group has partnered with a pension fund organization seeking a dynamic HEALTHCARE/MEDICAL Customer Service Representative. Our ideal candidate will provide exceptional support to applicants, recipients, and their representatives. This role involves handling a variety of inquiries, processing requests, and ensuring smooth communication between the organization and its clients. This role is contract to hire and is hybrid eligible after 6 months! Please apply and call 301 926 7800!

RESPONSIBILITIES

• • Answer incoming calls and emails promptly and professionally.
  • Provide accurate and timely information to clients regarding programs, policies, and procedures.
  • Resolve client inquiries and issues efficiently and empathetically.
  • Document all interactions in the appropriate systems.
• • Process incoming and outgoing mail, including returned mail and change of address requests.
  • Prepare and distribute necessary documents.
  • Utilize the Expert System to calculate estimates and provide accurate information.
  • Perform data entry and maintenance in relevant systems.
  • Assist with special projects as assigned.

QUALIFICATIONS

• • MUST be able to type 40 words per minute
  • MUST have healthcare/medical call center background
  • 1 year of previous call center experience
  • Bilingual Spanish/English STRONGLY preferred
  • Strong customer service orientation and interpersonal skills
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Suite and relevant software
  • Attention to detail and accuracy
  • Ability to multitask and prioritize tasks
  • Problem-solving and decision-making skills
  • Ability to work independently and as part of a team

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This job is In-Person.

Pay Range: Hourly $20.00 to $22.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.