Call Center Representative US - QT Communications Technology

Customer Service Representative (Remote)

Skills: Based on popular skills on LinkedIn, here are 10 skills that can be attached to this job post:

1. Customer Service

2. Communication Skills

3. Problem Solving

4. Time Management

5. Teamwork

6. Attention to Detail

7. Interpersonal Skills

8. Conflict Resolution

9. Adaptability

10. Microsoft Office

Job Description:

We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries or issues they may have. As a key member of our customer service team, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.

Responsibilities:

Engage with customers in a professional and courteous manner, either by phone, email, or chat, to provide prompt and efficient assistance.

Actively listen to customers' inquiries and concerns, and provide accurate and timely information, solutions, or recommendations.

Identify and escalate complex or unresolved issues to appropriate departments or supervisors for further assistance.

Maintain thorough knowledge of our products, services, and policies to effectively address customer questions and provide relevant guidance.

Utilize customer relationship management (CRM) tools to record and track customer interactions, ensuring accurate and up-to-date information is maintained.

Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.

Strive to meet or exceed established performance metrics, including response time, resolution rate, and customer satisfaction scores.

Continuously seek opportunities for process improvement and provide feedback to enhance customer service operations.

Requirements:

Excellent verbal and written communication skills, with a strong command of the English language.

Previous experience in a customer service role or related field is preferred, but not required.

Empathetic and patient approach to understanding and addressing customer needs and concerns.

Ability to multitask and navigate through multiple systems or tools while engaging with customers.

Strong problem-solving skills and the ability to think quickly on your feet.

Proficient in using basic computer applications and CRM software.

Flexible availability to work in shifts, including evenings, weekends, and holidays.

We are an equal opportunity employer and value diversity in our workforce. We encourage applications from individuals of all backgrounds, regardless of race, gender, religion, nationality, or ethnicity.