Call Center Representative - Prince George's County Government, MD
Upper Marlboro, MD
About the Job
Come join our team!
Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
We are Prince George’s Proud!
Bilingual applicants are encouraged to apply
About the Position:
This is entry level and developmental work intended to equip an employee with the knowledge, skills, and abilities necessary to aid the general public by receiving and processing non-emergency telephone calls directed to the Prince George’s County, Maryland 311 Call Center. Work involves training in collecting and disseminating referral and resource information. Contacts generally are with shift supervisory staff and other employees within Call Center. Public service provided requires the employee to respond on demand and involves detailed questioning of the caller to determine the nature of assistance required.
About the Agency
The Office of Community Relations ensures that County residents connect with government resources, agencies and personnel. Our responsibility is to serve as a bridge between government and its people. We do so by using data driven analysis and input received from constituents. We are dedicated to a world class service delivery model and ensuring Prince George’s County residents know that they can count on the Office of Community Relations to be highly visible, accessible and accountable.
Job Type: Probationary FT
Agency: Office of Community Relations
Location: 14741 Governor Oden Bowie Drive, Upper Marlboro
Source : Prince George's County Government, MD