Call Center Representative - Waste Connections
South Yarmouth, MA
About the Job
Nauset Disposal, A Waste Connections Company is looking for a Call Center Representative to join our team for the summer season in South Yarmouth, MA.
JOB RESPONSIBILITIES:
+ Serve as point of contact for all internal and external customers (new and existing)
+ Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
+ Analyze account activity and suggest opportunities for service improvements to the customer.
+ Maintain appropriate files and documentation, in accordance with company policy and internal controls
+ Liaise with internal teams to determine service requirements, resolve problems or complaints.
+ Coordinate drivers according to customer requests
JOB REQUIREMENTS:
+ 1 year of customer service/office admin experience
+ Excellent time management and prioritization skills
+ Strong written and oral communication skills
+ Critical and logical thinking skills
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
JOB RESPONSIBILITIES:
+ Serve as point of contact for all internal and external customers (new and existing)
+ Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
+ Analyze account activity and suggest opportunities for service improvements to the customer.
+ Maintain appropriate files and documentation, in accordance with company policy and internal controls
+ Liaise with internal teams to determine service requirements, resolve problems or complaints.
+ Coordinate drivers according to customer requests
JOB REQUIREMENTS:
+ 1 year of customer service/office admin experience
+ Excellent time management and prioritization skills
+ Strong written and oral communication skills
+ Critical and logical thinking skills
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Source : Waste Connections