Call Center Representative at Ronin Group
San Diego, CA 92173
About the Job
Position Title: Call Processing Representative
Rate: Min$23.09 mid$28.87 max$31.97 (DOE)
Location: San Ysidro, CA 92173
Work hours: 10:30am-6:30pm
Duration: 5 months + possible hire/extensions
Position Summary:
Rate: Min$23.09 mid$28.87 max$31.97 (DOE)
Location: San Ysidro, CA 92173
Work hours: 10:30am-6:30pm
Duration: 5 months + possible hire/extensions
Position Summary:
- Today the call center is the primary point of contact to our 25 clinics throughout San Diego County, 400 providers and over 42 programs.
- It is our goal to provide exceptional customer service in a courteous, professional manner, demonstrating a high level of commitment to our mission and values.
- Under the direct supervision of the call center management, you will be part of a dedicated team that is passionate and motivated to improving the overall health of the communities we serve, one call at a time; you will work collaboratively to ensure the department meets performance goals, while demonstrating compassion, respect, empathy and integrity in every call you complete with our patients and customers.
- Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, closing each call in a pleasant, professional and helpful manner.
- Ownership of solutions and accurately identify the needs of each of our patients
- Assist patients with scheduling appointments, rescheduling or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.
- Demonstrates knowledge and understanding of San Ysidro Health services and programs.
- Demonstrates ability to multi task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high call volume and workload environment.
- Ability to maintain composure when confronted with fast-paced and stressful situations
- Adheres to productivity and quality assurance requirements for the department with emphasis in attention to detail to avoid errors.
- Complete required training on policies and procedures including but not limited to: customer service, registration of patients, phone etiquette and appointment scheduling.
- Adheres to San Ysidro Health’s and department's attendance and punctuality policies and practices.
- Assists in maintenance of department equipment and supplies.
- Follows established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
- Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
- Attends meetings as required and participates on committees as directed.
- Education Required (Minimum level of education):
- High School Diploma or GED equivalent.
- Certifications/Licenses Required:
- Preferred:
- Relevant medical certification or licensure.
- Preferred:
- Experience Required (Minimum level of experience):
- Required:
- 1 year of healthcare experience, or
- 1 year in a call center, front desk, receptionist, administrative assistant or a combination equal to 1 year, or
- Or successful completion of an externship program with San Ysidro Health
- Required:
- Verbal and Written Skills Required to perform the Job:
- Excellent English communication skills.
- Technical Knowledge and Skills Required to Perform the Job:
- Working knowledge of Microsoft Windows OS, MS-Office, telephone devices and voice mail.
- Must have the ability to type 40WPM. Experience with Nextgen and Dentrix strongly preferred.
- Equipment Used:
- PC systems and peripherals, multi-key telephone devices, centralized telephone console and other office equipment as applicable.
- Working Conditions and Physical Requirements:
- Prolonged periods of sitting, keyboarding, and use of computer mouse. Push/pull up to 10 lbs.
- Normal business hours, evenings, and weekends. (Holiday schedule determined by administration).
- Hours: 10:30am-6:30pm Mon-Sat with a day off during the week temp to hire
- Payrates Min$23.09 mid$28.87 max$31.97
- Bilingual-Spanish, required
Salary
23 - 31 /hour