Call Center Representative - Peyton Resource Group

San Antonio, TX 78216

Job Description:

Receives inbound calls from members solicited by customers to provide identity and verification documents.
Call volumes will vary, average call volume 35-45 per day.
Work is typically performed in a call center environment.
Much of the work is typically conducted over the phone while sitting at a computer workstation.
De-escalation candidates should be able to showcase the ability to de-escalate a call and effectively navigate a challenging conversation.
Ability to quickly learn and navigate multiple (3-5) different systems per call.

Qualification:

Basic understanding of banking environment.
Basic AML/CIP knowledge.
Knowledge of Windows operating environment.
Written and oral expression - the ability to communicate information in a way that is easily understood.
Service orientation - actively looking for ways to help others.

Source : Peyton Resource Group