Call Center Representative at Manpower

Our client, a leader in customer service solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support department supporting various teams. The ideal candidate will have strong interpersonal skills, excellent verbal communication abilities, and a willingness to learn, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Salem, NH

Pay Range: $18/hr, $19/hr for Bilingual candidates

What's the Job?

• Maintain a professional and customer-friendly manner with each account.
• Handle outbound and inbound calls professionally, following appropriate scripts when necessary.
• Negotiate payment plans and settlements with clients’ customers based on client-specific parameters.
• Identify disputes promptly and ensure proper resolution.
• Participate in various problem-solving and decision-making activities as required.

What's Needed?

• Minimum 1+ year in a Customer Service position preferred.
• Strong interpersonal and verbal communication skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Bilingual/multilingual language skills desirable.

What's in it for me?

• Opportunity to work in a professional and courteous environment.
• Engagement in continuous improvement and learning.
• Collaboration with a supportive team and various departments.
• Consistent full-time work schedule.
• Chance to develop problem-solving skills and enhance customer relations.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.