Call Center Representative - Nesco Resource, LLC
Rochester, NY 14623
About the Job
Nesco Resource is seeking an experienced Call Center Representative to assist our client's Rochester location!
Pay Rate: $17/hr
Contract length: 6+ months
Location: Henrietta
Shift: Monday - Friday 8am-5pm
JOB DESCRIPTION:
Qualifications:
Pay Rate: $17/hr
Contract length: 6+ months
Location: Henrietta
Shift: Monday - Friday 8am-5pm
JOB DESCRIPTION:
- Provides advanced client service and technical product support to our internal and external partners Ensures timely and accurate problem resolution while mitigating exposure to the Agency and client
- Works independently to handle increasingly more complex issues and calls while maintaining an advanced understanding of the business unit department goals and objectives
- Works with the client COBRA participants and other business units to resolve escalated client issues
- Develops and maintains comprehensive knowledge of new and existing client account set ups their corresponding systems and Health & Benefit processes to ensure resolution of escalated client issues
- Takes inbound calls from H&B Clients as well as COBRA participants
- Makes outbound resolution calls to clients and participants as necessary
Qualifications:
- 2 years customer service/insurance related experience or the equivalent combination of education and experience is requiredÂ
Source : Nesco Resource, LLC