Call Center Representative - Shasta Eye Medical Group

Shasta Eye Medical Group is searching for an enthusiastic, patient focused, full time Call Center Representative for our Churn Creek office in Redding, California. Great work hours, no late evenings, no weekends, no major holidays, a robust benefits package and a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our preferred candidates will bring at least one year of medical Call Center or Front Desk Representative experience or strong tenure in a customer service field such as retail or restaurants.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Shasta Eye Medical Group is an ophthalmic practice with an optical dispensary and affiliated Ambulatory Surgery Center (ASC). This unique and diverse group of doctors provides the most comprehensive vision care in California’s north state region. In addition to providing Comprehensive Ophthalmology, we offer sub specialists in Cornea, External Disease, Uveitis, Refractive Surgery, and Glaucoma. We strive to provide compassionate, comprehensive, state-of-the-art ophthalmic care in the north state region. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Shasta Eye Medical Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at www.shastaeye.com

The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

• Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information
• Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately
• Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients
• Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date
• Follow established call center protocols and procedures to maintain the highest quality standards in patient care
• Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment
• Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance

• High school diploma or equivalent; additional education is a plus
• Previous experience in customer service or call center roles is preferred but not required
• Knowledge of medical and vision insurance preferred
• Experience with EMR/EHR and EPM, NextGen is preferred but not required
• Excellent verbal and written communication skills
• Strong problem-solving abilities and the ability to remain calm under pressure
• Adaptability and a willingness to learn and grow within the organization

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities
• Offered pay range $21.00/Hr-22.00/Hr. dependent upon experience

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