Call Center Representative - Arkansas Dermatology
North Little Rock, AR 72117
About the Job
Dermatology Clinic seeking a friendly employee to join our team. The Phone Rep is responsible for performing a variety of general administrative support duties associated with the patient intake process and performing routine duties within the clinic.
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive:
- Welcomes patients and visitors by greeting patients and visitors on the telephone; and answering or referring inquiries.
- Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, and Friendly.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Protects patients’ rights by maintaining the confidentiality of personal and financial information.
- Scanning patient information into the EMR system.
- Gather necessary demographic and insurance information from the patient to create and/or update the patient's medical record.
- Interact with patients and staff in a manner that reflects favorably on our clinic and promotes teamwork.
Skills and Qualifications:
- Excellent written and verbal skills.
- Great Customer Service.
- Time Management.
- Ability to multi-task and work well under pressure.
- Knowledge of basic computer software, and the ability to learn electronic medical records.
- Organization.
About Arkansas Dermatology:
We strive to provide our patients with the most advanced and comprehensive dermatologic care available. We are committed to providing the highest level of expertise in both general dermatology and the treatment of skin cancer. With a wide range of medical and cosmetic dermatology procedures delivered by a team of skilled and experienced professionals, our patients can be confident they are receiving the best care available.
Source : Arkansas Dermatology