Call Center Representative - Mayflower Cruises & Tours

Job Title: Call Center Agent                                                          Reports To: Director of Traveler Services

General Overview:

Do you have a desire to deliver exceptional travel experiences to your guests?  Love to talk about amazing travel destinations throughout the World?  Have exceptional communication, customer service, and sales skills?  Able to problem-solve and work directly with guests and travel advisor partners to deliver 5-star quality service? ...Then we are looking for you! 

Build a career with a global company that has a supportive Leadership Team and great company culture. We are currently recruiting a Call Center Representative to be based in our Lisle, IL office for our Call Center Operations team.

This is a full-time phone-based role, so you must be a great communicator with sharp listening skills. We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Call Center Agent.

Role & Responsibilities:

• Deliver exceptional guest experience either over the phone or via email
• Process sales calls to close new individual sales for direct guest and travel advisors
• Answer detailed questions regarding various itineraries, ships, and land programs offered by Mayflower Cruises & Tours a division of the Scenic Group
• Accurately quote rates, promotions, and flights utilizing RightRez software and general information regarding the trip itineraries
• Follow sales techniques to close sales and maximize company revenue
• Effectively communicate and follow up with guests and travel advisors to collect payment
• Develop positive working relationships with various departments and staff
• Adhere to company policies and guidelines including attendance and workforce adherence
• Provide 5-star service at all times to our direct guests and travel advisor partners
• Other duties and responsibilities as assigned

Qualifications

• Positive, can-do attitude
• Excellent communicator with colleagues, leaders, direct guests & travel advisors
• Reliable and self-motivated
• Highly organized and able to prioritize assigned tasks for optimal use of time
• Able to work with minimal supervision
• A drive to deliver an excellent guest experience
• Exceptional problem-solving skills, accuracy, and a high attention to detail
• Quick learner with a desire to develop and grow within a collaborative team environment
• Team-oriented and results-driven
• Able to multi-task and handle projects in between calls
• Experience with travel sales is preferred
• Experience with RightRez flight software a plus
• Experience with Salesforce is a plus
• Experience with Centaur is a plus

For more information, please visit Mayflower Cruises and Tours website.

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